Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Cookeville
When Cookeville’s heat index starts soaring and your unit suddenly sputters, HEP’s rapid-response team is already on the way. Our technicians arrive day or night with fully stocked vehicles, advanced diagnostic tools, and the know-how to revive air conditioning systems of every make and model. From blown capacitors and refrigerant leaks to mysterious noises that keep you up at night, we solve the problem fast so you can get back to cool, comfortable living.
Customers choose HEP because we pair small-town courtesy with industry-leading expertise. Up-front pricing, crystal-clear communication, and workmanship guarantees mean no surprises—just chilled relief and peace of mind. One call, and the coolest crew in Cookeville handles the rest.
FAQs
What situations count as an air-conditioning emergency, and how fast can your Cookeville team get here?
An AC emergency is any breakdown that threatens your family’s safety, health, or property—such as a total loss of cooling in extreme heat or a system failure that trips electrical breakers or leaks refrigerant. Because summers in Cookeville can reach the 90s with high humidity, we treat no-cool calls as urgent. Our on-call technicians are stationed throughout Putnam County and typically arrive within 60–90 minutes of your call, 24 hours a day, including weekends and holidays.
Which air-conditioning brands and system types can you repair during an emergency visit?
Our EPA-certified technicians carry parts and diagnostic tools for all major manufacturers—including Trane, Carrier, Lennox, Goodman, Rheem, and American Standard—and we service central split systems, heat pumps, ductless mini-splits, and packaged rooftop units. Even if your unit is older or has a less common brand name, our trucks are stocked with universal components such as capacitors, contactors, fuses, and refrigerant to complete most repairs in one trip.
Does emergency service cost more than a scheduled appointment?
Because emergency calls require after-hours staffing, there is a modest dispatch fee to cover overtime and rapid-response logistics. However, once we arrive the diagnostic charge and labor rates remain the same as our daytime pricing, and you’ll receive a written estimate before any work begins. We also waive the dispatch fee if you approve the repair on the spot, and we offer financing options for larger fixes so you’re never forced to choose between comfort and budget.
What can I safely do while waiting for the technician?
1) Turn the thermostat to "off" to prevent further damage. 2) Check the air filter; a clogged filter can cause freeze-ups. 3) Make sure the outdoor condenser is clear of debris. 4) Verify that breakers are in the "on" position and that the condensate safety switch hasn’t tripped. If you smell burning, hear buzzing from the breaker, or see refrigerant oil on the floor, shut off power at the disconnect and wait for us—do NOT attempt repairs yourself.
If my AC can’t be fixed immediately, do you offer temporary cooling solutions?
Yes. When a critical component such as a compressor must be ordered overnight, we can install portable spot coolers or window units to keep bedrooms or living areas comfortable until parts arrive. For commercial clients, we partner with a rental fleet that provides temporary packaged AC units up to 25 tons, complete with flexible ducting and power distribution.
Are emergency repairs covered by a warranty?
All parts installed during an emergency visit carry the same manufacturer warranty you would receive during a scheduled repair—typically one year for electrical components and up to five years for OEM compressors. Our labor is guaranteed for 90 days, and service club members receive a full year of labor coverage. If the same issue reoccurs within the warranty period, we will return at no charge.