Customer Satisfaction
Customer Satisfaction | Heating and Air Conditioning | Collegedale
For homeowners and businesses in Collegedale, HEP has become the trusted name for comfort you can count on every season. Our family-owned team understands how quickly a muggy summer afternoon or a chilly winter morning can derail your plans, so we respond with the speed, courtesy, and expert workmanship that have earned us thousands of five-star reviews. From prompt arrival and shoe-covers at the door to transparent pricing and thorough post-service check-ins, every step of our process is designed to put your peace of mind first.
Because we live and work in the same community, we treat every call as a neighbor helping a neighbor. Whether you need precision repairs, energy-efficient upgrades, or a brand-new heating and air conditioning system, our NATE-certified technicians bring the latest training, top-tier parts, and a genuine smile to every job. Experience the HEP difference in Collegedale—where your comfort isn’t just a promise; it’s our ongoing commitment.
FAQs
What heating and air-conditioning services do you offer in Collegedale?
We provide complete HVAC solutions for residential and light-commercial customers in Collegedale, including new system installation, replacement of outdated equipment, precision repairs, seasonal tune-ups, ductwork design, indoor-air-quality products, and smart thermostat integration. Whether you need a high-efficiency heat pump for a new build or a same-day repair on a summer afternoon, our NATE-certified team has the training and parts to handle every major brand and model.
How quickly can you respond to emergency HVAC issues?
Our dispatch center is staffed 24/7, and technicians living in or near Collegedale are on rotating standby shifts. For most emergency calls placed before 10 p.m., we arrive within 2 hours; overnight calls are usually reached by 8 a.m. the next morning unless life-safety is at risk, in which case we respond immediately. Our service vehicles are stocked with common motors, capacitors, refrigerant, and diagnostic tools so that 90 % of emergency problems are fixed in a single visit.
Are your technicians certified and background-checked?
Yes. Every field employee is NATE-certified or actively completing NATE coursework, EPA Section 608 certified to handle refrigerants, and has passed a national background check and drug screening. We also carry full liability and workers’ compensation insurance. Badges with photo ID, certification numbers, and QR codes for real-time verification are worn on each visit for your peace of mind.
What maintenance plans are available, and why are they important?
We offer Bronze (1 visit/yr), Silver (2 visits/yr), and Gold (2 visits/yr + priority service) plans. Visits include a 21-point inspection, coil cleaning, thermostat calibration, safety control tests, and filter replacement. Regular maintenance can improve energy efficiency by up to 15 %, extend equipment life by 3–5 years, keep your manufacturer warranty valid, and help spot small issues—like low refrigerant charge or failing capacitors—before they become major breakdowns in Collegedale’s peak heating or cooling seasons.
How do I know if it’s time to repair or replace my HVAC system?
Rule of thumb: If the unit is more than 10–12 years old and the repair cost exceeds 40 % of the price of a new, high-efficiency model, replacement is usually smarter. Other red flags include rising utility bills, uneven temperatures, frequent refrigerant leaks, or an R-22 system that can no longer be recharged economically. During a free on-site assessment, we provide a side-by-side cost-of-ownership comparison so you can make an informed decision.
Do you offer energy-efficient options and rebates?
Absolutely. We install ENERGY STAR-rated heat pumps, gas furnaces up to 98 % AFUE, and variable-speed air conditioners starting at 18 SEER2. Our staff handles TVA and manufacturer rebate paperwork, which can reduce upfront costs by $150–$1,200, and we’ll inform you of any applicable federal tax credits. We also perform Manual J load calculations to ensure the new system is properly sized for your Collegedale home, maximizing efficiency and comfort.