Heating System
Heating System | Heat Repair | Heating and Air Conditioning | Collegedale
When an unexpected chill creeps into your Collegedale home, you need a team that can turn discomfort into cozy warmth without delay. HEP’s certified technicians arrive equipped with advanced diagnostics, a truck stocked with genuine parts, and a customer-first attitude that has made us the region’s go-to choice for reliable heat repair. From malfunctioning thermostats to furnace igniters that just won’t spark, we troubleshoot quickly, explain your options in plain language, and restore full comfort—often in a single visit.
Homeowners throughout Collegedale trust HEP because we back every repair with transparent pricing, 24/7 emergency availability, and a satisfaction guarantee that keeps your heating system running efficiently long after we leave. Whether your unit is gas, electric, or a modern hybrid, our HVAC pros handle each scenario with the same blend of technical precision and neighborly care that’s defined HEP for decades. Schedule today and discover how effortless maintaining perfect indoor warmth can be.
FAQs
What kinds of heating systems can you repair in Collegedale?
Our technicians are trained to diagnose and repair virtually every type of residential heating equipment used in southeast Tennessee, including natural-gas and propane furnaces, electric furnaces, heat pumps (air-source and dual-fuel), boilers, ductless mini-splits, and packaged rooftop or crawl-space units. We carry replacement parts for the most common brands—such as Trane, Carrier, Lennox, Rheem, Goodman, and Ruud—so most fixes can be completed in a single visit.
How can I tell my furnace or heat pump needs professional repair?
The most common warning signs are: uneven or insufficient heat, unexplained spikes in utility bills, frequent on-off cycling (short-cycling), odd noises like banging or screeching, burning or musty odors when the system runs, a yellow instead of blue burner flame, or a tripped carbon-monoxide alarm. If you notice any of these, shut the system off (if safe to do so) and call us. Continuing to run a malfunctioning unit can damage expensive components and create safety hazards.
Do you offer emergency heating repair services, and how fast can you arrive?
Yes. We provide 24/7 emergency dispatch every day of the year, including holidays. For calls within Collegedale city limits we can usually be on site within 90 minutes; outlying areas such as Ooltewah, Apison, and East Brainerd typically see a two-hour response. Our vans are GPS-tracked, fully stocked with common motors, ignitors, capacitors, and control boards to get your heat back on as quickly as possible.
What does a heat-repair service visit cost?
Our weekday diagnostic fee is $79, which covers travel to your home, a full system inspection, and an itemized estimate. After-hours or holiday calls carry a $109 diagnostic. Once we identify the problem, we present a flat-rate price for the repair; if you authorize the work during the same visit, we waive the diagnostic fee. You’ll never see overtime or “surprise” add-ons. We also offer financing options for major repairs or equipment replacement.
What should I do if my heater stops working before we arrive?
1) Check that the thermostat is set to HEAT and your batteries (if applicable) aren’t dead. 2) Verify the furnace switch or circuit breaker hasn’t been turned off. 3) Make sure your air filter isn’t clogged; a blocked filter can trigger safety shut-downs. 4) If you smell gas, leave the house immediately and call the gas company from a safe location. Performing these quick checks can sometimes restore operation—or at least provide helpful information for our technician.
How can I prevent future heating breakdowns in Collegedale’s climate?
Because our area experiences mild winters punctuated by sudden cold snaps, systems tend to sit idle and then run hard. To keep yours reliable: (a) replace or wash filters every 30–60 days, (b) keep outdoor heat-pump coils free of leaves and debris, (c) schedule a professional tune-up each fall so we can clean burners, test safety switches, and verify refrigerant charges, (d) install a smart thermostat to avoid excessive cycling, and (e) listen for new noises or watch for rising bills—early attention usually prevents major repairs.