Urgent Repairs
Urgent Repairs | Commercial Plumbing | Plumbing | Clairfield
When a burst pipe brings your Clairfield café to a stand-still at 2 a.m. or the office hot-water system refuses to cooperate before a big presentation, HEP’s urgent repairs team is already on the way. We specialise in rapid-response commercial plumbing, arriving fully equipped to diagnose, repair and get your business flowing again—often before your competitors even know you had a problem. From grease-trap blockages and gas line leaks to backflow prevention and fire-service compliance, our licensed technicians handle every critical system with minimal disruption to staff and customers.
Clairfield companies choose HEP because we combine 24/7 availability with transparent, up-front pricing and meticulous safety standards. You’ll receive real-time updates, digital job reports for your maintenance records, and workmanship backed by a rock-solid guarantee. Keep us on speed-dial, and turn an unexpected plumbing emergency into a brief intermission rather than a costly shutdown.
FAQs
What types of issues count as an urgent commercial plumbing repair, and how quickly can you reach a Clairfield site?
Any situation that threatens safety, property, or business continuity is considered urgent. Common examples include burst or leaking pipes, overflowing or blocked sewer lines, failed water heaters serving multiple fixtures, gas or water leaks, backflow incidents, and commercial kitchen drain stoppages. Because we have a dedicated emergency crew stationed in Clairfield, our average arrival time is 60 minutes or less from the moment your call is logged, 24 hours a day.
Do you really offer 24⁄7 emergency service for businesses, and what is the call-out process?
Yes. Our dispatch centre is staffed around the clock, including weekends and public holidays. When you phone our emergency line, a licensed commercial plumber is immediately paged. You will receive an ETA by text, and the technician will call en route for any additional details. A fully stocked service vehicle—carrying pipe, fittings, pumps, water-jetting gear, and common replacement parts—arrives ready to fix most problems on the spot without a return visit.
How do you minimise disruption to staff and customers while repairs are underway?
Prior to starting work we conduct a quick site assessment with your facility or duty manager to identify isolation valves and the safest work area. Where possible, we section off the affected zone with temporary barriers, perform noisy tasks outside trading hours, and use dust-suppression mats for clean containment. Our team follows a strict ‘tool-in, tool-out’ policy to keep walkways clear, and we can coordinate with your security or maintenance staff so normal operations continue in unaffected areas.
Are your technicians qualified to handle specialised commercial systems such as backflow devices, grease traps, and fire-service water lines?
Absolutely. Every field plumber holds a current NSW plumbing licence with specific endorsements for backflow prevention testing, thermostatic mixing valves, and high-risk confined-space work. We also carry full public liability insurance up to $20 million and $10 million in product liability, which satisfies most corporate and government procurement requirements. Compliance certificates are issued on completion of every job for your records and council approvals.
What should I do while waiting for your emergency team to arrive to limit damage?
1. If safe, turn off the closest isolation valve or the main water supply to the building. 2. Shut down electricity to any area where water is running near outlets or switchboards. 3. Relocate stock, documents, or equipment that could be damaged by flooding. 4. Place buckets or towels to catch minor drips and reduce slip hazards. 5. Keep access points clear for our technicians and have any necessary security passes ready. Taking these steps can dramatically reduce water damage and speed up repairs once we’re on site.
Can you give an upfront estimate for an urgent repair, and are there extra charges after hours?
Yes. When you call, we ask targeted questions to gauge the scope and provide a preliminary estimate, including our fixed emergency call-out fee. Once on site, the plumber conducts a 15-minute diagnostic and presents a written quote before work begins. Our pricing is transparent: labour is billed in 15-minute increments, parts are charged at standard trade rates, and after-hours surcharges are itemised separately—no hidden fees. If additional issues are discovered, you will be consulted and approval obtained before any extra work proceeds.