Customer Satisfaction
Customer Satisfaction | Electrical | Church Hill
When Church Hill homeowners call HEP for electrical help, they’re met with friendly voices, clear explanations, and a crew that treats each house like its own. From the first phone call to the final safety check, our licensed technicians focus on what matters most: your family’s comfort and peace of mind. We arrive on time, protect your floors and walls, and power up solutions that last—whether it’s a panel upgrade, a flickering-light mystery, or the smart-home addition you’ve been dreaming about.
Our dedication to customer satisfaction shines just as brightly as the circuits we repair. Transparent pricing, same-day service options, and a 100 % Happiness Guarantee mean you never have to worry about surprises. Neighbors recommend HEP because we fix problems fast and follow up even faster, ensuring every electrical upgrade or repair keeps your Church Hill home safe, efficient, and perfectly powered.
FAQs
What parts of Church Hill do you service?
We cover the entire Church Hill area, including the historic district, surrounding residential neighborhoods, and nearby commercial zones. If you are unsure whether your address is within our range, just give us a call—our dispatch team can confirm service availability in seconds.
What types of electrical work can you handle?
Our technicians are trained for projects of all sizes, from troubleshooting flickering lights and replacing outlets to full panel upgrades, rewiring, EV-charger installations, and commercial build-outs. No matter the scope, we follow NEC code requirements and local Church Hill regulations to ensure a safe, long-lasting solution.
Are your electricians licensed and insured?
Yes. Every electrician on our team holds a Virginia state license and completes annual continuing-education courses. We also carry comprehensive liability and workers’ compensation insurance, so you are fully protected while we are on your property.
How quickly can I get an appointment, and do you offer emergency service?
For standard service calls, we can usually schedule you within 24–48 hours. If you have an urgent issue such as a power outage, burning smells, or sparking panels, we offer 24/7 emergency dispatch. A qualified electrician will be at your door in Church Hill within 60–90 minutes, even on weekends and holidays.
What warranties or guarantees do you provide?
All workmanship is backed by our 2-year labor warranty, and we honor manufacturer warranties on any parts we install. If a problem related to our work reoccurs within that period, we will return and fix it at no extra cost. Your satisfaction is guaranteed—period.
How do you ensure customer satisfaction and safety?
We start with a detailed on-site assessment, explain all findings in plain language, and provide upfront pricing before any work begins. Our technicians arrive in marked vans, wear protective gear, and clean up after the job. Before leaving, we perform a final safety inspection and walk you through the completed work to make sure you are 100% satisfied.