Personalized Service
Personalized Service | Water Purification | Plumbing | Charleston
Imagine turning on any tap in your Charleston home and tasting nothing but crisp, clean confidence. HEP’s personalized service plumbing team makes that vision real with water purification solutions tailored to your household’s exact needs—whether you’re battling mineral-heavy well water on Johns Island or chlorine after-tastes downtown. We analyze your supply, explain the science in plain language, then install industry-leading filtration and softening systems that quietly protect every faucet, fixture, and appliance.
From the first friendly call to follow-up testing months later, you’ll notice the HEP difference: punctual technicians who treat your home with respect, transparent pricing with no surprises, and a passion for empowering customers to understand their own plumbing. Enjoy brighter laundry, better-tasting coffee, and the peace of mind that comes from safeguarding your family’s health—one glass of perfectly purified water at a time.
FAQs
What types of water purification systems do you install in Charleston?
We install a full range of water purification solutions, including whole-house carbon filtration, reverse osmosis (RO) systems, UV disinfection units, and hybrid systems that combine sediment filtration, softening, and chemical reduction. Each unit is sourced from reputable manufacturers, certified by NSF/ANSI standards, and selected to match Charleston’s specific water quality challenges.
Why is water purification especially important for Charleston homeowners?
Charleston’s municipal supply is safe to drink but still contains chlorine, chloramines, hardness minerals, and occasional sediment introduced by our aging coastal infrastructure. Many wells in surrounding areas show elevated iron and sulfur. A tailored purification system removes taste- and odor-causing chemicals, protects plumbing fixtures from scale, and provides an added layer of defense against boil-water advisories that can occur after tropical storms.
How do you determine which purification system is best for my property?
Every project starts with a complimentary on-site water test where we measure pH, hardness, total dissolved solids (TDS), chlorine levels, iron, and bacteria. We also discuss household size, flow rate needs, space constraints, and budget. Using these data points, our licensed plumber designs a custom solution—often combining multiple stages—that meets your water quality goals without over-treating or under-treating your supply.
Will a purification system fix both hard water and contaminants like lead or PFAS?
Yes. We typically pair a salt-free or traditional softener (to tackle hardness and scale) with a dedicated filtration stage—such as catalytic carbon for chlorine, KDF media for heavy metals, or high-pressure RO membranes for PFAS, lead, nitrates, and pharmaceuticals. By layering technologies, we address aesthetic issues (taste, odor, staining) and health-related contaminants in one integrated package.
What kind of maintenance is required, and do you offer service plans?
Most whole-house filters need cartridge or media changes every 6–12 months, while RO systems require pre-filters every 6 months and membrane replacement every 2–3 years. UV lamps are swapped annually. We offer affordable service plans that include scheduled filter changes, system sanitization, performance re-testing, and 24/7 priority plumbing support, so you never have to track maintenance dates yourself.
How much does installation cost and how long does it take?
Pricing depends on system complexity, but most single-stage whole-house filters start around $850 installed, and multi-stage or RO systems range from $1,500 to $3,500. After the initial water test, you receive a written, itemized quote with no hidden fees. Standard installations take 3–5 hours and are completed in one visit; larger custom builds may require a full day. We pull any necessary permits and coordinate inspection with the City of Charleston, ensuring everything is code-compliant.