Customer Satisfaction
Customer Satisfaction | Pipe Upgrades | Plumbing | Charleston
From historic downtown cottages to modern builds along the Ashley and Cooper, Charleston homes share one thing in common: they all rely on healthy plumbing to handle the Lowcountry’s humidity, mineral-rich water, and storm-season surges. HEP’s customer-satisfaction team specializes in pipe upgrades that replace corroded galvanized lines, undersized copper, or brittle PVC with durable, high-flow materials engineered for the coastal climate. Our licensed plumbers arrive on time, protect your floors and fixtures like they were their own, and finish most projects the same day—so you can get back to sweet tea on the porch without worrying about leaks under the floorboards.
Every job is backed by transparent pricing, photo documentation, and a workmanship guarantee that lasts long after the paint on the porch swing dries. Whether you’re renovating a classic single or future-proofing a new family home, HEP brings decades of local expertise, advanced leak-detection technology, and a genuine passion for Southern hospitality to every fitting and flange. Experience plumbing service that values your comfort as much as your pipes—experience HEP.
FAQs
Why should I consider upgrading my home’s pipes?
Many Charleston homes were built with galvanized steel, polybutylene, or early-generation copper lines that are now at the end of their service life. Upgrading eliminates leaks, rusty water, low water pressure, and potential health hazards from corroded or degraded pipes. Modern PEX or Type L copper piping also increases property value, lowers insurance premiums, and ensures your plumbing meets current local building codes.
How do I know my piping needs replacement or upgrade?
Warning signs include recurring pin-hole leaks, discolored or foul-tasting water, visible corrosion on exposed pipes, water pressure fluctuations, and unexplained spikes in water bills. If your system is over 40 years old or made of galvanized steel or polybutylene, proactive replacement is usually more cost-effective than repeated repairs. Our licensed technicians can perform a camera inspection and water quality test to provide a definitive assessment.
What pipe materials do you recommend for Charleston’s climate and water conditions?
For most residential applications we recommend cross-linked polyethylene (PEX-A or PEX-B) because it resists the mineral content of coastal water, won’t corrode in Charleston’s humid, salty air, and can expand slightly if water freezes. In historic homes where PEX may not be appropriate, we use Type L copper with lead-free solder. Both options are approved by the City of Charleston Building Inspections Department and carry 25-year or longer manufacturer warranties.
Will pipe replacement damage my walls or landscaping?
We specialize in minimally invasive techniques. Inside the home, we create small, strategically placed access points, usually behind fixtures or in closets, and patch drywall afterward. For yard lines, we often employ trenchless pulling or boring so only entry and exit pits are needed, preserving lawns, driveways, and mature trees. Before we begin, you receive a detailed plan outlining where openings will be made and how surfaces will be restored.
How long does a typical whole-house repipe project take, and will I need to vacate my home?
A standard three-bedroom, two-bath home in Charleston can usually be repiped in 2–4 days. Water service is only interrupted for a few hours at a time, so most families stay in the home throughout the project. We schedule work in sections—kitchen one day, bathrooms the next—to keep at least one functional restroom available. Larger homes or extensive drywall/tiling restoration may add an extra day or two, but we always provide a firm timeline before work begins.
What warranty and post-installation support do you provide?
All repipe projects include a 10-year labor warranty and the manufacturer’s 25- to 30-year material warranty. After installation we perform a full system pressure test, chlorination flush, and city permit inspection. You also receive a digital and hard-copy completion packet with permits, test results, and maintenance tips. If you experience any issue—no matter how small—our 24/7 emergency line guarantees a technician on-site within 4 hours for Charleston-area customers.