Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Charleston
When your comfort takes an unexpected turn in the middle of a steamy Lowcountry night or a chilly coastal morning, HEP is on call to put things right—fast. Our local technicians arrive fully equipped to diagnose, repair, and revive systems of every make and model, so you can return to normal without missing a beat. From burst heat pumps to silent compressors, we tackle urgent surprises with the skill, transparency, and Southern courtesy Charleston homeowners deserve.
Choosing HEP for emergency repairs means never having to second-guess who to trust with your heating and air conditioning. We offer upfront pricing, clear communication, and a workmanship guarantee that rides on every service truck. Day or night, weekend or holiday, we answer the phone with a live voice and hit the road with parts in stock—because your comfort can’t wait for business hours.
FAQs
What situations count as an HVAC emergency, and how quickly can you reach my Charleston home or business?
An HVAC emergency is any heating or cooling failure that threatens occupant safety, property, or health—such as total system breakdowns during extreme heat or cold, burning smells, smoke, strange electrical noises, carbon-monoxide alerts, or refrigerant leaks. Because Charleston’s subtropical climate can create dangerously high indoor temperatures in summer and uncomfortable chill in winter cold snaps, we treat these calls with top priority. Our on-call technician is dispatched within minutes, and most customers inside the tri-county area (Charleston, Berkeley, and Dorchester) see a certified technician at their door in 1–2 hours, even on weekends and holidays.
Are you truly available 24/7 for emergency heating and air-conditioning repairs?
Yes. We maintain a live answering service and a rotating team of licensed, background-checked HVAC technicians who handle nothing but emergency calls. Whether your furnace stops at 2 a.m. in January or your A/C quits on the Fourth of July, you’ll reach a real person who can troubleshoot by phone, schedule immediate dispatch, and track the technician’s arrival in real time.
Can your technicians repair any brand or type of HVAC equipment?
Our team is factory-trained on all major residential and light-commercial systems—Trane, Carrier, Lennox, Rheem, Goodman, York, Mitsubishi, Daikin, and more. We service gas furnaces, heat pumps, central air conditioners, mini-splits, rooftop units, and packaged systems up to 25 tons. Trucks are stocked with universal replacement parts, diagnostic tools, and refrigerants (including R-410A and R-454B) so most emergencies are resolved in a single visit.
How much does an emergency HVAC service call cost, and are there after-hours fees?
Our flat-rate emergency diagnostic fee is quoted up front when you call. The price covers travel, safety inspection, and a written estimate for repairs. After-hours (5 p.m.–8 a.m.), weekend, and holiday visits include a modest surcharge to cover overtime labor, but there are no hidden charges or mileage add-ons inside the greater Charleston area. All repair pricing is presented for approval before work begins so you stay in full control of costs.
What should I do while waiting for the technician to arrive?
1. Turn off the HVAC unit at the thermostat and breaker if you smell burning or see smoke. 2. For suspected gas leaks, shut off the gas supply valve, open windows, and leave the building until help arrives. 3. If the A/C has frozen coils, switch the thermostat fan to ON (cooling OFF) to speed thawing. 4. Use ceiling fans and portable heaters or coolers to maintain comfort, but avoid space heaters on extension cords. 5. Clear a path to the indoor air handler and outdoor condenser so the technician can work safely. 6. Gather model and serial numbers and any warranty paperwork—you’ll save time during diagnosis.
Do your emergency repairs come with guarantees or warranties?
Absolutely. All parts we supply carry the manufacturer’s warranty (typically 1–10 years). In addition, we back our labor with a 1-year workmanship guarantee: if the same component we repaired fails within 12 months under normal operation, we ’ll return and fix it at no charge. You’ll also receive maintenance recommendations to help prevent future emergencies and keep warranties intact.