Round-the-clock Emergency Services
Round-the-clock Emergency Services | Emergency Plumbing | Plumbing | Charleston
When a pipe bursts at midnight or a water heater quits before dawn, Charleston homeowners need more than a promise—they need action. HEP’s round-the-clock emergency plumbing team is on standby 24/7, arriving fast with fully stocked trucks and seasoned pros who diagnose and fix the crisis on the first visit whenever humanly possible. From gushing supply lines downtown to backed-up drains on Johns Island, we restore water, comfort, and calm while treating your home with the care it deserves.
Every call is answered by a live local dispatcher, not a robot or a distant call center. We’ll walk you through safety steps, text you the technician’s photo for peace of mind, and back our work with clear, upfront pricing. Whether it’s a holiday, weekend, or the middle of the night, trust HEP to turn a potential disaster into a swift, dependable solution—because Charleston’s best choice for emergency plumbing never sleeps.
FAQs
What qualifies as a plumbing emergency that requires 24/7 service?
Any situation that risks water damage, health hazards, or loss of essential plumbing functions is an emergency. Examples include burst or leaking pipes, overflowing toilets, sewer line backups, gas line leaks, water heater failures with flooding, or no water supply. If the issue could cause property damage or safety concerns before normal business hours, call us immediately.
How fast can your emergency plumbers reach my home or business in Charleston?
Our on-call technicians are strategically stationed across Charleston and the surrounding Lowcountry. Once we receive your call, we dispatch the nearest certified plumber, and typical arrival times range from 30–60 minutes within city limits. Weather, traffic, and bridge openings can affect travel time, but we’ll give you a real-time ETA and keep you updated until we arrive.
Do you charge extra for nights, weekends, or holidays?
Because true emergencies don’t follow a 9-to-5 schedule, we maintain transparent, flat-rate emergency pricing. While after-hours rates are slightly higher than standard daytime service to cover staffing and logistical costs, we quote all fees up-front before any work begins. There are no hidden charges, and diagnostic fees are waived when you approve the repair.
What should I do while waiting for the emergency plumber to arrive?
1. Turn off the main water supply (usually located near the street meter or where the main line enters the building). 2. Shut off electricity to affected areas if water is near outlets or appliances. 3. Open faucets to relieve remaining pressure in the pipes. 4. Contain leaks with buckets or towels. 5. Do NOT use chemical drain cleaners or attempt gas repairs. 6. Keep children and pets away from the damaged area. These steps minimize damage and help our technician start repairs faster.
Are your emergency plumbers licensed, insured, and equipped for all types of repairs?
Yes. Every technician is South Carolina-licensed, background-checked, and drug-screened. Our service vehicles are stocked as rolling warehouses with replacement parts, pipe materials, water heater components, sewer cameras, and gas-leak detection tools. This allows us to complete most repairs on the first visit, day or night, without relying on supply houses that may be closed after hours.
Can you help me prevent future plumbing emergencies?
Absolutely. After resolving the immediate issue, we perform a complimentary system check and provide a written report outlining any vulnerabilities we notice, such as aging supply lines, corroded water heater tanks, or root-intruded sewer pipes. We also offer membership in our Preventive Maintenance Program, which includes annual inspections, priority scheduling, and discounts on proactive upgrades—helping you avoid disruptive emergencies down the road.