Plumbing Disasters
Plumbing Disasters | Emergency Plumbing | Plumbing | Charleston
When water is rising and the clock is ticking, Charleston homeowners turn to HEP’s seasoned pros for fast, no-nonsense relief. From storm-shaken water heaters to stubborn sewer backups in historic downtown homes, our technicians arrive ready to diagnose, repair, and restore—so you can get back to sweet tea on the porch instead of mopping the floor.
Day or night, weekends or holidays, our certified crew brings fully stocked trucks, transparent pricing, and the calm confidence that only decades of experience can deliver. Trust HEP’s emergency plumbing expertise to tackle any surprise leak or blockage with speed, courtesy, and workmanship that holds up against Lowcountry humidity—and your peace of mind.
FAQs
What situations count as a true plumbing emergency in Charleston?
Any issue that risks major water damage, health hazards, or loss of essential service is an emergency. Examples include burst pipes, overflowing toilets that won’t stop, sewage backups, major water leaks that can’t be isolated, gas line leaks, and water heater ruptures. Because Charleston’s high water table and humid climate can accelerate mold growth, even moderate leaks can quickly become serious here.
How fast can your emergency plumbers reach my home or business in the Charleston area?
Our on-call technicians are stationed throughout the metro area—including downtown Charleston, Mount Pleasant, West Ashley, North Charleston, and Summerville. We dispatch 24/7 and usually arrive within 60 minutes. During severe weather or bridge closures we may adjust the ETA, but you’ll always get a live update and real-time GPS tracking of the truck.
What should I do while waiting for the emergency plumber to arrive?
1) Shut off the closest water isolation valve or your home’s main shut-off (usually by the street or crawl space). 2) Cut power to any affected electrical circuits. 3) Open faucets on lower floors to drain residual water pressure. 4) Place towels or buckets to contain leaks and move valuables out of harm’s way. 5) If sewage is involved, keep people and pets clear of the area to avoid health risks. Then wait in a safe, dry spot for our technician’s arrival.
Will I get an estimate before any emergency repair work starts?
Yes. Once on site, the technician conducts a quick diagnostic and explains all viable repair options. You’ll receive a written, upfront price that covers parts, labor, and after-hours fees—no work begins without your approval. If additional issues are discovered, we stop, re-quote, and get your consent before proceeding.
Do you work with insurance companies for water-damage claims?
Absolutely. We provide detailed invoices, photographs, and moisture-reading reports that most carriers require. If you need a mitigation company, we can coordinate directly so your claim process in Charleston moves faster. While we can’t file the claim for you, we’ll supply all documentation and speak with adjusters about the plumbing cause of loss.
Are there extra fees for late-night, weekend, or holiday emergency calls?
Because true plumbing disasters can’t wait, we keep our pricing transparent. There’s a modest emergency service fee after 6 p.m., on weekends, and on federal holidays to cover overtime labor. That fee is always quoted up front and rolled into the written estimate you approve. No hidden surcharges, and our repairs are backed by a one-year parts and labor warranty—day or night.