Long-lasting Solutions
Long-lasting Solutions | Emergency Plumbing | Plumbing | Charleston
When a pipe bursts at midnight or a water heater gives out during Sunday brunch, Charleston homeowners know they can rely on HEP’s Long-Lasting Solutions for fast, no-nonsense emergency plumbing help. Our licensed, local technicians arrive in fully stocked vans, diagnose the issue on the spot, and deliver durable fixes that stand up to Lowcountry humidity, salt air, and everyday wear. From sudden leaks downtown to backed-up drains on the islands, we restore comfort with transparent pricing and a workmanship guarantee that outlasts the crisis.
Because we’re based in Charleston, we treat every call like a neighbor’s SOS—24 hours a day, 365 days a year. Whether it’s a historic home or a new build, you’ll get courteous pros who respect your space, explain every option, and leave you with clean floors, solid pipes, and total peace of mind. One call, one visit, and your emergency becomes just another solved problem. Choose HEP for emergency plumbing that’s as prompt as it is permanent.
FAQs
What qualifies as a plumbing emergency that Long-Lasting Solutions Plumbing can handle in Charleston?
Any situation that threatens to damage your property, disrupts essential water or sewer service, or poses a health or safety risk is considered an emergency. Common examples include burst or frozen pipes, major leaks, sewage backups, overflowing toilets, water heater failures, and gas line leaks. If you are unsure whether your issue is an emergency, call us—our dispatcher will help you determine the urgency.
How quickly can your emergency team reach me in the Charleston area?
We maintain on-call technicians 24/7 and have strategically staged service vehicles throughout Charleston and the surrounding communities (Mt. Pleasant, North Charleston, West Ashley, James Island, etc.). In most cases we arrive within 60 minutes of your call—often sooner in central neighborhoods. Real-time GPS tracking lets our dispatcher send the closest crew to your location so response times stay consistent even during heavy traffic or storm events.
Are your emergency plumbers licensed, insured, and background-checked?
Yes. Every technician who responds to an emergency call holds a South Carolina Master or Journeyman Plumbing License, carries full liability and workers’ compensation insurance, and passes annual background and drug screenings. Our company is also bonded and maintains an A+ rating with the Better Business Bureau for added peace of mind.
What can I do to minimize damage while I wait for the plumber to arrive?
1. Shut off the main water valve (usually near the water meter) to stop the flow. 2. If only a fixture is leaking, close its individual shut-off valve. 3. Turn off electricity to any outlets or appliances in contact with water. 4. Open faucets to relieve pressure in the lines after shutting off the main valve. 5. Place towels or buckets under active leaks to limit property damage. 6. Avoid using chemical drain cleaners—they can worsen clogs and create hazards for our technicians. 7. Keep children and pets away from the affected area. Our dispatcher can guide you through these steps over the phone.
How are emergency plumbing service charges calculated?
We provide transparent, up-front pricing. A standard diagnostic fee covers dispatch, travel, and a full on-site inspection—this fee is waived if you approve the repair. After diagnosing the problem, we present a flat-rate quote that includes parts, labor, and any after-hours surcharges. You’ll never see hidden fees for mileage, overtime, or disposal. We accept all major credit cards, checks, and offer short-term financing for larger repairs.
Do you guarantee your work even for emergency repairs?
Absolutely. All emergency repairs are backed by the same warranties we offer on scheduled work—12 months on labor and manufacturer warranties (typically 1–6 years) on parts we supply. If the repaired section fails within the warranty period under normal use, we will return promptly at no additional cost to make it right. Our goal is to provide long-lasting solutions, not temporary patches.