Transparent Pricing
Transparent Pricing | Electrical Repair | Electrical | Charleston
When lights flicker or circuits trip, Charleston homeowners don’t want guesswork—they want clarity they can count on. HEP’s team of licensed electricians arrives ready to solve the problem and ready to prove that outstanding service and upfront honesty belong together. Before a single wire is tightened or a breaker is replaced, you’ll receive a flat-rate quote that won’t change halfway through the job. Our vans are stocked for most issues on the first visit, so you spend less time waiting and more time enjoying a safe, fully powered home.
From historic downtown properties to new builds along the coast, every project receives the same meticulous attention and transparent pricing. We back our workmanship with solid warranties, courteous follow-ups, and 24/7 availability, because peace of mind shouldn’t keep business hours. Choose HEP for electrical repair in Charleston and discover how straightforward professional service can be.
FAQs
What does “transparent pricing” mean for your electrical repair services in Charleston?
Transparent pricing means you know the full, exact cost of your repair before any work begins. We perform a short on-site diagnostic, explain what needs to be fixed, and give you a written, flat-rate quote that includes labor, parts, permit fees, taxes, and disposal. The price you sign off on is the price you pay—no hidden surcharges, trip fees, or surprise add-ons when the job is finished.
How do you calculate the price of an electrical repair?
Our pricing is based on three factors: (1) the complexity of the task—simple outlet replacements cost less than service-panel work; (2) the materials required—code-approved breakers, wiring, or devices; and (3) the time it takes a licensed electrician to complete the repair safely and to Charleston and NEC codes. We use a standardized price book that’s updated quarterly to reflect current material costs, so two homeowners with the same repair receive identical pricing.
Do your estimates cost anything, and are travel or diagnostic fees included?
Estimates are 100 % free within Charleston County and the immediate surrounding areas. Unlike many contractors, we do not charge a separate travel or “truck” fee. Our technician’s on-site diagnostic is included; if you choose not to proceed after receiving the quote, you owe nothing.
Will I pay more for evening, weekend, or emergency electrical repairs?
No. Our transparent pricing model uses the same flat-rate chart 24/7. While many companies tack on overtime multipliers, we believe safety can’t wait, so night, weekend, and holiday calls are priced exactly the same as weekday appointments. The only exception is if special-order parts are required; you would see that cost in writing before you approve the job.
What payment options and financing do you offer?
We accept all major credit cards, checks, and ACH transfers. For larger projects over $500, we offer 6-, 12-, and 18-month low-interest financing through our partner lending platform. There are no pre-payment penalties, and approval decisions are typically made within minutes on a mobile device while our technician is on site.
Is your work guaranteed, and will I incur charges if something needs re-repair?
Yes. Every repair comes with a two-year labor warranty and the manufacturer’s warranty on parts (typically one to five years). If the exact same issue recurs within the warranty period, we will return, diagnose, and repair it at no additional cost. You’ll receive a written warranty certificate along with your paid invoice for easy reference.