Exceptional Customer Service

Exceptional Customer Service | Dehumidifier Installation | Heating and Air Conditioning | Charleston

Living in Charleston means embracing salty breezes, historic charm, and—let’s be honest—a whole lot of humidity. HEP’s heating and air conditioning team turns that sticky challenge into a cool, comfortable advantage with precision-engineered dehumidifier installation. From the moment you call, our courteous schedulers, text-ahead technicians, and tidy work practices show why locals rave about our customer service. We arrive when promised, explain everything in plain English, and treat your home as carefully as we do our own.

Behind every seamless visit is a company culture built on craftsmanship and heart. We measure twice, install once, and back every job with transparent pricing and iron-clad guarantees. That means you enjoy balanced indoor air, lower energy bills, and fewer worries about mold or musty odors—plus the peace of mind that a friendly HEP expert is only a quick call away whenever you need support. Breathe easy, Charleston; your comfort is our craft.

FAQs

Why is a whole-home dehumidifier important in Charleston’s climate?

Charleston’s coastal location brings high humidity much of the year. Excess indoor moisture encourages mold growth, musty odors, dust-mite activity, and can strain your air conditioner. A professionally installed whole-home dehumidifier pulls moisture from the air before it circulates through your ducts, creating a healthier living environment, protecting wood furnishings and structural components, and helping your HVAC system cool more efficiently.

How do I know if I need a dehumidifier installed with my HVAC system?

Common warning signs include indoor relative humidity consistently above 55%, condensation on windows, clammy or “sticky” indoor air, visible mold or mildew, and persistent allergy or respiratory issues. Our technicians can perform a free in-home humidity assessment with calibrated sensors. We’ll review the data, inspect your HVAC equipment, and recommend whether a dehumidifier—or other improvements—will resolve the comfort and air-quality problems.

What is the installation process for a dehumidifier, and how long does it take?

Most installations are completed in one visit lasting 2–4 hours. We start by confirming sizing based on square footage and moisture load, then select an install location—usually in the return plenum or a dedicated bypass duct. Our licensed technicians mount the unit, connect the condensate drain line to an existing drain or condensate pump, wire the control board to your thermostat or separate humidistat, and test for proper airflow and leak-free drainage. Before leaving, we walk you through settings, filter changes, and warranty paperwork.

Will a dehumidifier increase my energy bill?

While the dehumidifier itself consumes electricity, most homeowners see little to no net increase—some even notice a decrease. Removing excess moisture allows your air conditioner to cycle off sooner because drier air feels cooler at higher temperatures. You’ll often set the thermostat 2–3°F higher without sacrificing comfort, offsetting the dehumidifier’s consumption. Our Energy Star–rated models use efficient variable-speed compressors and come with energy-use estimates so you can make an informed choice.

Can you integrate a dehumidifier with any existing HVAC system?

In nearly all cases, yes. We carry versatile whole-home units that can be ducted into traditional split systems, heat pumps, high-efficiency air handlers, and even some ductless setups via dedicated return grilles. During our consultation we evaluate ductwork layout, static pressure, and electrical capacity to ensure seamless integration. If upgrades are needed—such as a larger return or a new electrical circuit—we’ll provide a clear written estimate before work begins.

How often does a dehumidifier require maintenance, and do you offer service plans?

Whole-home dehumidifiers are low-maintenance but not maintenance-free. We recommend: (1) replacing or washing the unit’s air filter every 3–6 months, (2) inspecting and cleaning the condensate drain line annually, and (3) having our technician perform a full system check once a year. Our Comfort Shield Service Plan bundles those visits with priority scheduling, 15% parts discounts, and extended labor warranties for one affordable monthly fee. Enrolling ensures optimum performance and preserves your manufacturer warranty.