Emergency Repairs
Emergency Repairs | Commercial Plumbing | Plumbing | Charleston
When a burst pipe floods your restaurant at midnight or a clogged main line halts productivity in your office complex, every minute counts. HEP’s emergency team arrives fast, armed with advanced leak-detection tools, industrial jetters, and decades of know-how to keep Charleston businesses running smoothly. From high-rise hotels on Meeting Street to bustling manufacturing plants along the port, we diagnose, repair, and restore water flow before downtime turns into lost revenue—all while safeguarding your property and your reputation.
Our licensed experts excel in commercial plumbing for kitchens, restrooms, and process lines of every scale. You get transparent pricing, code-compliant workmanship, and a single point of contact who coordinates everything from permits to final inspection. Call us 24/7 and experience why Charleston counts on HEP to solve emergencies today and prevent tomorrow’s surprises.
FAQs
What situations are considered a commercial plumbing emergency in Charleston?
Any issue that can halt your business operations, threaten health and safety, or cause property damage is treated as an emergency. Typical examples include burst supply lines, sewage backups, major leaks in fire-suppression or sprinkler systems, collapsed drain lines, failed water heaters serving multiple fixtures, and blocked grease interceptors in restaurants. Because downtime equals lost revenue, we prioritize these calls 24/7.
How fast can your emergency team reach my business in and around Charleston?
Our dispatch center is located in downtown Charleston, allowing us to reach most metro and surrounding areas—Mount Pleasant, North Charleston, West Ashley, and Daniel Island—within 60 minutes or less. GPS-equipped service vans are strategically staged after regular hours so the on-call technician closest to your address is routed immediately once you approve the service request.
Are your plumbers qualified to work on complex commercial systems?
Yes. All technicians hold South Carolina Master or Journeyman plumbing licenses, carry full liability and workers’-comp insurance, and receive ongoing factory training for commercial equipment such as booster pumps, backflow preventers, commercial water heaters, and hydronic heating loops. We also comply with Charleston County trade permit requirements and OSHA safety standards for job sites.
What should I do before the emergency plumber arrives?
If it is safe, shut off the closest isolation valve or the building’s main water supply to minimize flooding. Cut power to any affected electrical panels if water is present. Clear the work area of inventory or equipment where possible, and alert building occupants to avoid the affected zone. Do not attempt to unblock pressurized or sewage lines yourself, as this can worsen damage and create health hazards.
Do you charge extra for nights, weekends, or holidays?
A modest after-hours dispatch fee applies, but our labor and material rates remain the same 24/7. We believe transparent pricing helps businesses budget accurately, so you’ll receive a written rate sheet and verbal approval request before any work begins—no hidden surcharges or surprise overtime multipliers.
Will I receive documentation for insurance claims and code compliance?
Absolutely. Upon completion, we provide a detailed service report that includes the cause of failure, corrective actions, parts used, time on site, and photographs if requested. If permits or backflow test reports are required, we file the paperwork with the City of Charleston and supply you with digital copies for insurance, health-department audits, or landlord records.