Reliable Service
Reliable Service | Heating and Air Conditioning | Bristol
When Bristol homeowners call HEP, they’re tapping into decades of know-how, friendly faces, and a 100% satisfaction promise. Our licensed technicians arrive on time, explain every option in plain English, and back their work with transparent pricing—whether you need a midnight furnace rescue, an AC tune-up before the summer surge, or a complete system replacement engineered for Tennessee’s four-season climate.
From energy-saving maintenance plans to high-efficiency upgrades, we make heating and air conditioning effortless. Count on us for quick scheduling, meticulous clean-up, and smart financing that keeps comfort affordable. With HEP at your side, Bristol stays cozy in January, cool in July, and carefree all year long.
FAQs
What heating and air-conditioning services do you provide in Bristol?
We handle the full life-cycle of residential and light-commercial climate control, including design consultation, load calculations, new system installation (boilers, furnaces, air-source and ground-source heat pumps, central AC and ductless mini-splits), replacement of outdated equipment, one-off repairs, annual servicing, indoor-air-quality upgrades (filtration, UV and humidity control) and smart-thermostat integration. All parts and labour are covered by a written warranty and we provide free, no-obligation estimates before any major work begins.
How quickly can a technician reach my property after I book an appointment?
For standard appointments booked before 3 p.m., we offer same-day or next-day slots across Bristol and the surrounding BS postcode areas. You’ll receive a two-hour arrival window plus a text when the engineer is 30 minutes away. For no-heat or no-cool scenarios during extreme weather we prioritise you automatically, and 90 % of emergency calls are attended within four hours.
Are your engineers qualified and fully insured?
Yes. Every heating engineer is Gas Safe (formerly CORGI) registered for natural gas, LPG and unvented hot-water work, and our AC technicians hold City & Guilds F-Gas Category 1 and NATE accreditation. We carry £5 million public-liability insurance and employer’s liability cover, and all staff undergo DBS background checks. Copies of certificates and insurance documents are available on request.
Do you offer 24/7 emergency services?
Absolutely. Our emergency helpline is manned around the clock—including weekends and bank holidays. A dedicated on-call team carries common boiler parts, fan motors, capacitors and refrigerant so most breakdowns can be resolved in a single visit. Out-of-hours rates are clearly explained before dispatch, and if a repair isn’t economical we can install temporary heaters or portable AC units until a replacement system is fitted.
How can routine maintenance save me money in the long run?
Annual servicing keeps manufacturer warranties valid, restores system efficiency (often reducing energy bills by 10–15 %), prevents costly breakdowns by spotting worn components early, and verifies safe combustion to protect your family from carbon-monoxide risks. Our preventive-maintenance plans start at £10.99 per month and include priority scheduling, parts discounts and a digital service log you can share with homebuyers or insurers.
What payment or financing options do you offer?
We accept all major debit/credit cards, bank transfers and contactless payments on site. For larger projects we partner with FCA-authorised lenders to provide 0 % interest over 12 months or low-rate terms up to 10 years with no early-repayment penalties. Seniors, NHS staff and armed-forces personnel receive a 10 % labour discount, and qualifying households can access ECO4 or Boiler Upgrade Scheme grants—our office team will guide you through the paperwork free of charge.