Industry-leading Warranties
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Industry-leading Warranties | Metal Roofing | Roofing | Bluff City
When Bluff City’s blistering summers and sudden storms put ordinary roofs to the test, homeowners turn to HEP for a solution that endures. Our premium metal roofing is backed by industry-leading warranties that protect your investment for decades, covering both materials and workmanship with no fine-print surprises. From the first flawless panel to the final inspection, our factory-trained crews treat every home as if it were their own, ensuring a watertight, energy-efficient barrier that stands strong against rust, wind, and fading.
Choosing HEP means joining a community of customers who sleep easier knowing their roof is shielded by guarantees that rival any in the business. We register every warranty for you, maintain meticulous project records, and provide a dedicated local representative who’s just a phone call away if you ever need service. Discover how confidence feels—schedule your free Bluff City roof assessment today and let HEP elevate your home’s protection and curb appeal for generations to come.
FAQs
What makes your metal roofing warranties industry-leading in Bluff City?
Our warranties combine long coverage periods, broad protection, and local service. We back every standing-seam or screw-down panel with up to a 40-year manufacturer’s finish warranty against fading, chalking, and peeling, plus a separate 10- to 25-year workmanship warranty that we service ourselves from our Bluff City office. Because we are certified by the panel manufacturer, you receive both the manufacturer’s and installer’s guarantees in a single, written document—something most local contractors cannot provide.
How long do the warranties last and what do they cover?
1) Finish/paint warranty: 35–40 years against chalking, color fade (ΔE 5 or less), and film integrity. 2) Substrate warranty: 25–30 years against rust perforation on Galvalume® and aluminum panels. 3) Workmanship warranty: 10–25 years covering leaks caused by installation errors, fastener back-out, and flashing failures. 4) Accessories warranty: 5–10 years on factory-made trim, snow guards, and sealants. Labor to remove and replace defective material is included during the first 5 years and prorated thereafter.
Are the warranties transferable if I sell my home or building?
Yes. All warranties are fully transferable one time within the first 10 years at no cost. The new owner simply submits a transfer form and proof of purchase within 60 days of closing. Transferability helps protect resale value because the new owner enjoys the same coverage period that you would have, minus the time already elapsed.
What maintenance is required to keep my warranty valid?
Maintenance is minimal but important: (a) visually inspect the roof twice a year and after severe storms; (b) keep valleys, gutters, and panel surfaces free of debris; (c) avoid dissimilar metals (copper, treated lumber runoff) that could cause galvanic corrosion; (d) do not pressure-wash above 1,500 psi; (e) touch up scratches with manufacturer-approved paint; and (f) have any rooftop additions, such as solar or satellite dishes, installed by a licensed professional. Retain receipts and photos as proof of proper upkeep.
How do I file a warranty claim if an issue does arise?
Call our Bluff City service line or complete the online claim form. Provide your original contract number, photos of the issue, and a brief description. Within 48 hours we schedule a free on-site inspection. If the defect is covered, we coordinate material replacement with the manufacturer and perform repairs at no cost to you. Most claims are resolved within 30 days. Emergency leak calls are addressed within 24 hours, even while the claim is being processed.
Does the warranty cover hail, high winds, or other Bluff City weather extremes?
Yes—our metal panels are rated for wind speeds up to 140 mph and hail impact Class 4. The manufacturer’s warranty covers finish damage caused by hail up to 2 inches in diameter, and our workmanship warranty covers wind-driven rain intrusion if the roof was installed per specs. Damage from named storms or tornadoes is generally handled through your homeowners insurance first; however, if the panel finish fails to perform afterward, the warranty still applies.