Team Of Experts

Team Of Experts | Water Purification | Plumbing | Birchwood

Imagine turning on any tap in your Birchwood home and tasting water that’s as clear, fresh, and balanced as a mountain spring. That’s exactly what HEP’s team of master plumbers delivers through advanced water purification solutions designed for local conditions. From the first inspection to the final quality check, we blend decades of know-how with the latest filtration technology, removing everything you don’t want and preserving the minerals you do.

Our technicians aren’t just plumbers; they’re passionate water specialists who test, customize, and fine-tune systems so every glass you pour is pure confidence. Whether you’re battling stubborn hard-water deposits, chlorine aftertaste, or invisible contaminants, we handle the entire installation and maintenance process with transparent pricing and a neighborly smile.

Ready to taste the difference? Give HEP a call today and discover why Birchwood families trust us to keep their pipes healthy and their water unforgettable.

FAQs

Why should I install a dedicated water-purification system in Birchwood when the municipal supply is already treated?

United Utilities delivers water to regulatory standards, but many homeowners in Birchwood still notice residual chlorine taste/odour, moderate hardness (around 230 mg/L as CaCO₃) and trace contaminants such as micro-plastics and PFAS that are not completely removed at the treatment plant. A domestic purification system offers an extra barrier, giving you better-tasting water, reducing scale buildup in appliances, and providing peace of mind for vulnerable users such as infants or people with weakened immune systems.

What types of water-purification systems do you install and which one is best for Birchwood’s water conditions?

We supply and fit three main categories: (1) point-of-use reverse-osmosis (RO) units, (2) whole-house multi-stage filtration combined with activated-carbon and sediment filters, and (3) water softeners that use ion exchange. For Birchwood’s moderately hard, chlorinated supply, most households opt for a whole-house carbon/sediment system to remove chlorine, odours and particulates, paired with a compact RO tap for drinking water. If limescale is a persistent issue, we add a softener upstream of the home’s hot-water system.

How often do I need to change filters and membranes, and can I do it myself?

Sediment and carbon cartridges typically last 6–12 months, depending on water usage and turbidity. RO membranes last 2–3 years, and softener resin beds can run 10+ years with correct salt regeneration. We design systems so most consumables are housed in quick-release canisters, meaning a competent DIYer can handle routine changes in under 20 minutes. However, our Comfort-Care Plan offers annual servicing, water-quality testing, and reminders so you never miss an interval.

Can a whole-house filtration system really solve Birchwood’s limescale problem?

Yes—when a water softener is incorporated. Birchwood’s water hardness—about 14 °dH—produces visible scale on kettles, taps and boilers. A salt-based softener replaces calcium and magnesium ions with sodium ions, eliminating scale formation. Where sodium addition is a concern, we can install template assisted crystallisation (TAC) media or electro-descaling conditioners that reduce scaling without altering mineral balance.

How much space and plumbing modification will the installation require?

A typical whole-house system fits into a space roughly 600 mm × 400 mm × 1 200 mm for the filter housings and bypass manifold, plus an additional 300 mm around the unit for cartridge removal. A softener requires space for a 10–25 L resin cylinder and a brine tank the size of a slim laundry basket. We usually tee off the rising main near the stop-tap and install a three-valve bypass, so pipework alteration is minimal and fully reversible. Point-of-use RO units mount under the kitchen sink and need a ¼-inch drain saddle plus a dedicated drinking-water tap.

Are your purification systems covered by warranty, and what after-care do you provide?

All components are covered by a manufacturer’s warranty—five years on pressure vessels, two years on valves and electronics, and one year on consumables. Our workmanship is guaranteed for 12 months. Customers who enrol in our Comfort-Care Plan enjoy extended labour cover, priority call-outs, annual water-quality reports, and automatic filter-change reminders. We also keep an inventory of spare parts in Birchwood so most issues are resolved within 24 hours.