Customer Satisfaction
Customer Satisfaction | HVAC Unit Replacement | Heating and Air Conditioning | Birchwood
When the seasons in Birchwood swing from sweltering summers to bone-chilling winters, HEP keeps your home perfectly comfortable with fast, friendly, and fuss-free HVAC unit replacement. Our locally based technicians arrive on time, listen to your needs, and back every installation with transparent pricing and a 100% Satisfaction Guarantee. From helping you choose the ideal high-efficiency system to hauling away your old equipment, we handle every detail so you can get back to enjoying reliable heating and air conditioning without the hassle.
Customers rave about how we treat their homes like our own—laying protective floor coverings, cleaning up thoroughly, and explaining each step in plain language. Because we’re neighbors, too, we understand Birchwood’s unique climate challenges and tailor every HVAC unit replacement to give you lower energy bills, quieter operation, and year-round peace of mind. Ready to breathe easier? Call HEP today and discover why comfort and customer satisfaction go hand in hand.
FAQs
How do I know it’s time to replace my HVAC unit instead of repairing it?
Most systems in Birchwood last 12–15 years. If your unit is approaching that age, requires frequent repairs, struggles to maintain comfort, or causes unexpectedly high utility bills, replacement is usually more cost-effective. A load calculation and inspection by our NATE-certified technicians will confirm whether repair or replacement is the smarter long-term investment.
What size HVAC system does my Birchwood home need?
Proper sizing is based on a Manual J load calculation that factors in your home’s square footage, insulation levels, window type, sun exposure, and occupancy. An undersized unit will run constantly and wear out early; an oversized unit will short-cycle and waste energy. We measure your specific home and recommend a right-sized system, usually expressed in BTUs or tons, to guarantee maximum comfort and efficiency.
How long will an HVAC replacement take and what should I expect on installation day?
Most residential replacements are completed in one day. Our crew arrives on time, protects floors with drop cloths, removes and recycles your old equipment, installs the new indoor and outdoor units, updates refrigerant lines and electrical connections, and tests airflow and refrigerant charge. We finish with a full system start-up walkthrough so you know how to operate your new thermostat and equipment.
Are there energy-efficiency rebates or incentives available in Birchwood for new HVAC systems?
Yes. TVA’s EnergyRight program and several local utilities offer rebates for high-SEER heat pumps and air conditioners. Federal tax credits of up to 30% (capped at $600 for A/C and $2,000 for heat pumps) may also apply under the Inflation Reduction Act. We provide all necessary documentation and will even submit the rebate paperwork for you.
What kind of warranty and maintenance plan comes with a new unit?
All systems we install include a 10-year manufacturer’s parts warranty and a 1-year labor warranty. You can extend labor coverage to 10 years through our Comfort Guard Maintenance Plan, which also provides two precision tune-ups per year, priority scheduling, no overtime fees, and 15% off future repairs.
How much does a new HVAC system cost and do you offer financing?
In Birchwood, a full replacement typically ranges from $6,500 to $12,000, depending on system size, SEER rating, ductwork condition, and optional indoor-air-quality add-ons. We partner with trusted lenders to provide 0% APR short-term plans and low-interest options up to 120 months. Approval only takes a few minutes, and you can apply online or during your in-home estimate.