Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Birchwood
When a Birchwood blizzard bites or a summer surge swelters, HEP arrives fast with expert emergency repairs for all your heating and air conditioning needs. Our licensed technicians roll out 24/7, armed with stocked service vans, advanced diagnostics, and a neighbor-first attitude that gets faulty furnaces humming and struggling A/C units chilling again—often in a single visit. You’ll get transparent pricing, a clear explanation of every fix, and the confidence that your comfort is back on track before the weather has time to win.
Whether it’s a small starter home near Harrison Bay or a bustling business on Birchwood Pike, locals trust HEP because we treat every call like it’s happening in our own living room. Skip the sleepless nights, the sweltering afternoons, and the worry of worsening damage—call, click, or text HEP and we’ll be on the way, restoring the reliable heating and air conditioning performance you count on.
FAQs
How quickly can your technicians arrive for an emergency HVAC call in Birchwood?
Because we keep certified technicians on 24/7 rotating standby, we can usually be at any Birchwood address within 60–90 minutes—often faster during regular business hours. Our dispatch software routes the closest available crew, so you don’t lose critical time while your home or business is without heating or cooling.
What problems qualify as an “emergency” for heating and air conditioning?
We consider any situation that endangers safety, property, or comfort an emergency. Typical calls include total loss of heat in freezing weather, AC failure during extreme heat, gas or refrigerant leaks, carbon-monoxide alarms, smoking or sparking equipment, and water leaks from frozen or clogged condensate lines. If you’re unsure, call—our dispatchers will help you decide whether immediate service is needed.
Do you service all HVAC brands and equipment types?
Yes. Our technicians are factory-trained on the major brands common in Birchwood—Trane, Carrier, Lennox, Rheem, Goodman, York, and more—and we stock universal parts on our trucks for furnaces, heat pumps, central AC, mini-splits, and packaged rooftop units. If a specialty part is required, we can usually source it from regional suppliers the same day or provide a safe temporary fix until the part arrives.
How are emergency repair costs calculated, and will I know the price upfront?
We charge a flat diagnostic fee for after-hours calls, which covers travel and system evaluation. Once we identify the problem, you receive a written repair quote before any work starts. Pricing is straight-forward: parts at list plus a published labor rate with no hidden surcharges. If you approve the estimate, the diagnostic fee is applied toward the repair; if you decline, you owe only the diagnostic.
What can I do while waiting for the technician to arrive?
If there’s a burning smell or sparks, turn off the unit at the breaker and evacuate if you suspect fire risk. For suspected gas leaks, shut off the gas supply, open windows, and leave the building. In winter, close interior doors to conserve heat; in summer, draw blinds to keep rooms cooler. Do NOT attempt to add refrigerant or dismantle equipment—improper handling can void warranties and cause injury.
Do emergency repairs come with any warranty or guarantee?
Absolutely. All replacement parts carry the manufacturer’s warranty—typically one year—while our labor is guaranteed for 30 days on emergency work. If the same issue recurs within that window, we return at no charge. For added peace of mind, we offer affordable maintenance plans that extend coverage, provide priority scheduling, and reduce the chance of future emergencies.