Emergency Repairs
Emergency Repairs | Ventilation and Air Quality | Heating and Air Conditioning | Benton
When a Tennessee winter chill creeps in at midnight or the July sun sends your thermostat soaring, HEP’s emergency repairs team races across Benton to restore comfort fast. Our licensed technicians arrive with fully stocked trucks, ready to diagnose and fix furnaces, heat pumps, AC units, and ductwork on the spot—no overtime gimmicks, just honest, upfront pricing. We know every minute without dependable climate control feels like an eternity, so we answer your call 24/7 and back every repair with the HEP Happiness Guarantee to keep your home cozy or cool, no matter the hour.
Beyond swift fixes, we’re obsessed with the vital link between ventilation and air quality. From high-performance air scrubbers and germicidal UV lights to custom-balanced duct systems that chase away humidity and odors, HEP tailors solutions that let every breath in your home feel fresh, clean, and safe. Schedule an emergency visit today and discover why your neighbors trust our family-owned crew to protect their comfort—and their lungs—through every season in Benton.
FAQs
What situations count as an HVAC emergency, and how fast can you arrive in Benton?
Any complete loss of heating or cooling during extreme temperatures, gas odors, electrical burning smells, sudden refrigerant leaks, or a ventilation failure that causes poor indoor air quality are considered emergencies. Because our technicians are on call around the clock in Benton, we typically arrive within 60–90 minutes of your call, even on weekends and holidays.
Are your heating, air-conditioning, and ventilation repair services really available 24/7?
Yes. We have a live dispatcher and a rotating crew of certified technicians who handle after-hours calls. Whether your furnace stops at 2 a.m. or your AC fails on a Sunday afternoon, you will reach a real person, and a tech will be dispatched immediately. There is no blackout period—service is available 365 days a year.
How much does an emergency HVAC repair cost, and are there extra fees for nights or holidays?
Diagnostic fees start at a flat rate that covers the technician’s trip, system inspection, and a written estimate. Parts and labor are itemized before work begins. Because emergency calls require overtime staffing, there is a modest after-hours surcharge, which we disclose upfront. You will never be charged hidden fees, and we offer financing options for larger repairs.
What can I do to protect my indoor air quality while waiting for the technician?
If safe, open a few windows to introduce fresh air, turn off the system if you smell burning or gas, and run portable air purifiers or fans in occupied rooms. Avoid using candles, aerosols, or cleaning chemicals that add volatile organic compounds (VOCs) to the air. If humidity is high, a standalone dehumidifier can help reduce mold and dust-mite growth until the HVAC system is restored.
Can you repair all brands and types of heating, cooling, and ventilation equipment?
Absolutely. Our technicians are factory-trained and maintain stocked service vehicles with universal components for the most common brands (Carrier, Trane, Lennox, Rheem, Goodman, and others). We also repair ductless mini-splits, heat pumps, ERVs/HRVs, whole-house dehumidifiers, and commercial rooftop units. If a specialty part is required, we can often source it the same day from our Benton warehouse network.
Will an emergency repair void my manufacturer’s warranty or my seasonal maintenance plan?
No. We follow manufacturer-approved repair procedures and use OEM or equivalent parts, so your equipment warranty remains valid. After the repair, we provide documentation you can keep with your warranty records. If you have our maintenance plan, the emergency visit is logged into your account and counts toward your service history, ensuring uninterrupted coverage.