Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Benton
When the Tennessee weather flips from sweltering to frosty in a matter of hours, Benton homeowners know there’s no time to waste. HEP’s certified technicians are on call around the clock, arriving fast with fully stocked trucks to diagnose and fix furnaces, heat pumps, and AC units on the very first visit. From sudden breakdowns to mysterious noises or leaks, we bring decades of experience, transparent pricing, and the friendly, “Happy HEP” attitude that turns a stressful situation into a sigh of relief.
Our emergency repairs heating and air conditioning service is built for real life—no overtime gimmicks, no upsell pressure, just dependable craftsmanship backed by industry-leading warranties. Whether you live along the Ocoee or right in downtown Benton, one quick call connects you to a local team that treats your home like their own, restores comfort in record time, and leaves you with a smile that lasts well beyond the final temperature check.
FAQs
What counts as an HVAC emergency in Benton and how quickly can you arrive?
Any situation where your heating or cooling system stops working in extreme temperatures, you smell burning or gas, hear loud mechanical noises, notice water leaking around the unit, or see ice forming on lines is considered an emergency. Because we have on-call technicians stationed in and around Benton 24/7/365, we can usually be at your home within 1–2 hours of your call—often sooner during normal traffic hours.
Do you offer 24/7 service, even on weekends and holidays?
Yes. Our emergency repair line is staffed around the clock, including nights, weekends, and all major holidays. A live dispatcher will gather your information, triage the problem, and send the next available certified technician to your address. There is no answering machine or third-party service—your call is handled by our own trained staff every time.
How much does an emergency heating or air-conditioning repair cost?
We charge a small after-hours diagnostic fee that covers travel and a complete system inspection. Once we determine the cause, we give you a written, flat-rate estimate before any work begins. If you approve, the diagnostic fee is applied toward the repair. Because every job is different, we can’t quote a final price over the phone, but most common emergency fixes in Benton range from $150–$600 depending on parts and labor. Financing and flexible payment options are available.
What brands and systems can you repair?
Our EPA-certified technicians are trained on all major HVAC brands, including Trane, Lennox, Carrier, Goodman, Rheem, American Standard, York, and Daikin. We service gas furnaces, heat pumps, central air conditioners, mini-splits, packaged rooftop units, and smart thermostats. Our trucks are stocked with the most commonly needed parts so we can complete 90% of emergency repairs on the first visit.
Is there anything I should do before the technician arrives?
For your safety, turn off the system at the thermostat and at the breaker if you smell burning, gas, or see sparks. Clear a path to the indoor unit and the outdoor condenser so the technician can work quickly. If water is leaking, place towels or a container to minimize damage and shut off the unit. Have your model and serial numbers handy if possible. Do NOT attempt to open sealed panels or handle refrigerant lines yourself.
How can I prevent future HVAC emergencies?
The best defense is regular maintenance. We recommend two precision tune-ups per year—one in spring for your cooling system and one in fall for heating. During a maintenance visit we clean coils, test safety controls, lubricate moving parts, check refrigerant charge, and tighten electrical connections. Members of our Benton Comfort Club receive priority emergency service, 15% repair discounts, and warranty protection on parts we install, greatly reducing the odds of another unexpected breakdown.