Customer Satisfaction
Customer Satisfaction | Electrical Switches | Electrical | Benton
At HEP in Benton, customer satisfaction isn’t just a promise—it’s wired into every service call we make. From the moment you reach out, our licensed technicians focus on safety, clarity, and craftsmanship, ensuring the electrical switches that power your home or business are installed or repaired with pinpoint precision. We arrive on time, tidy up when we’re done, and walk you through every feature so you feel confident the lights will come on exactly when you need them.
Whether you’re upgrading to sleek, modern dimmers or troubleshooting a stubborn three-way, HEP brings decades of experience and hometown courtesy to every project. Count on transparent pricing, industry-leading parts, and a 100% satisfaction guarantee that keeps Benton glowing—one click of its electrical switches at a time.
FAQs
What types of electrical switches do you supply and install in Benton?
We carry a full range of residential and light-commercial switches, including standard single-pole, three-way, four-way, dimmer, combination, and smart Wi-Fi or Z-Wave models. All products are UL-listed, sourced from trusted manufacturers such as Leviton, Lutron, and Legrand, and meet the latest National Electrical Code (NEC) requirements.
How do I know if my existing switch needs to be replaced?
Common warning signs include flickering lights when the switch is in use, warm or hot switch plates, audible buzzing or crackling, and intermittent operation. If you notice discoloration, a burning smell, or any sign of arcing, turn off the circuit at the breaker and call us immediately for an inspection.
Can you install smart switches compatible with my home automation system?
Yes. We install a wide variety of smart switches that integrate with Alexa, Google Home, Apple HomeKit, SmartThings, and most open-standard hubs. During a free consultation, we verify your existing Wi-Fi strength, neutral wire availability, and desired control features (dimming, scheduling, voice control) to recommend the best model for seamless integration.
What is your typical turnaround time for switch installation or replacement?
For most single-switch replacements, we can schedule service within 24–48 hours, and the on-site work takes about 20–40 minutes per switch. Larger projects—such as whole-home switch upgrades or smart-switch installations—can usually be completed in one day, but we’ll provide a detailed timeline during your estimate.
How much does it cost to have a switch installed or replaced in Benton?
A standard single-pole switch replacement starts at $79, which includes labor, a basic switch, safety inspection, and disposal of the old unit. Dimmer and three-way switches typically range from $109 to $149, while smart switches average $179–$229 depending on brand and features. We always give you an up-front, no-surprise quote before any work begins.
Do your electrical switch services come with a warranty or satisfaction guarantee?
Absolutely. All switch installations are covered by a 1-year workmanship warranty and the manufacturer’s product warranty (usually 2–5 years). If a problem arises within the first year related to our installation, we’ll fix it at no cost. Our 100% customer satisfaction pledge means we’re not finished until you’re delighted with the results.