Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Bean Station
When an unexpected chill creeps in on a January night or a sudden heatwave knocks the wind out of your vents, HEP’s emergency team is already on the move. Our Bean Station technicians arrive fully equipped to diagnose, repair, and restore comfort in one visit, whether your system sputters, leaks, or simply refuses to start. We know urgency matters, so we keep parts on hand, offer transparent pricing before any work begins, and stand behind every repair with a satisfaction guarantee—day or night, weekend or holiday.
From decades-old furnaces to the latest smart thermostats, our pros understand the quirks of East Tennessee homes and the weather that tests them. By choosing HEP for your emergency heating and air conditioning needs, you tap into prompt service, honest craftsmanship, and a local crew who treats your home like their own. Count on us to get you back to cozy or cool in no time, so you can return to what matters most.
FAQs
Do you provide 24/7 emergency HVAC service in Bean Station?
Yes. Our technicians are on call around the clock, 365 days a year, to handle any heating or air-conditioning emergency in Bean Station and the surrounding communities. Whether your furnace quits at 2 AM or your AC stops working on a sweltering Sunday afternoon, you can reach us by phone, and a certified technician will be dispatched immediately.
How quickly can a technician arrive after I place an emergency call?
In most parts of Bean Station we can be at your door within 60–90 minutes. During peak demand or severe weather, arrival times may be slightly longer, but we always prioritize true no-heat/no-cool situations and medically urgent calls first. When you phone, our dispatcher will give you a realistic ETA and keep you updated until the technician arrives.
What HVAC issues are considered emergencies?
Any situation that threatens health, safety, or prevents your HVAC system from operating entirely is an emergency. Examples include furnaces that won’t ignite, AC systems that have completely shut down in extreme heat, gas odors, sparking electrical components, frozen heat pumps, or refrigerant leaks. If you are unsure, call us—we will help determine whether immediate service is necessary.
Are there additional fees for emergency or after-hours repairs?
Because emergency calls require overtime staffing and immediate dispatch, there is an after-hours diagnostic fee. However, we keep our pricing transparent: the dispatcher will quote the fee up front, and once the technician diagnoses the problem you will receive a written estimate before any repairs begin. All parts and labor are covered by warranty, and we waive the emergency fee for repeat visits on the same issue within 30 days.
What brands and systems can you repair?
Our NATE-certified technicians service all major HVAC brands—Carrier, Trane, Lennox, Goodman, Rheem, York, American Standard, and more. We handle gas and electric furnaces, heat pumps, central AC units, mini-splits, and packaged rooftop systems. Our trucks are stocked with common replacement parts, allowing us to resolve 85 percent of emergencies on the first visit.
How can I prevent future HVAC emergencies?
The best safeguard is routine maintenance. We recommend two tune-ups per year—one in spring for cooling and one in fall for heating. During maintenance we clean coils, test safety controls, check refrigerant levels, tighten electrical connections, and identify worn components before they fail. Customers who enroll in our Comfort Club maintenance plan receive priority emergency service, 10 percent repair discounts, and no after-hours diagnostic fee.