Customer Satisfaction
Customer Satisfaction | Lighting Upgrades | Electrical | Apison
Residents and business owners throughout Apison trust HEP to turn ordinary rooms into brilliantly lit, energy-smart spaces. Our licensed electricians pair decades of know-how with premium fixtures and controls, ensuring every bulb, ballast, and dimmer enhances comfort while trimming utility costs. From swapping out flickering fluorescents to installing sleek, app-controlled LEDs, we handle each project with the meticulous care that has made us the community’s go-to partner for lighting upgrades.
What sets HEP apart is our obsession with customer satisfaction. We arrive on time, protect your property as if it were our own, and walk you through every option so you never feel left in the dark—literally or figuratively. Transparent pricing, courteous service, and a workmanship warranty mean you can relax and enjoy your brighter, safer environment the moment we flip the switch.
FAQs
What types of lighting upgrades do you offer in Apison?
We provide a full spectrum of lighting services, including LED retrofits, recessed lighting, under-cabinet and accent lighting, exterior security and landscape lighting, smart-home–enabled fixtures, and complete fixture replacements. Whether you’re looking to brighten kitchens and living spaces, enhance curb appeal, or boost workplace productivity, we can tailor a solution that matches your aesthetic, functional, and budget requirements.
How can upgraded lighting improve my home’s energy efficiency and reduce costs?
Modern LED fixtures use up to 75% less electricity than traditional incandescent bulbs and last 25 times longer. By switching to high-efficiency luminaires and adding smart controls like dimmers, motion sensors, or daylight harvesting, you can cut monthly utility bills, qualify for utility rebates, and reduce maintenance costs. Many customers see the upgrade pay for itself within two to three years through lower energy and bulb-replacement expenses.
Will I need to rewire my home for modern LED or smart lighting installations?
In most cases, no. LED retrofits generally fit existing housings, and many smart switches are designed to work with standard wiring. However, older homes without a neutral wire in the switch box, or properties with undersized circuits, may require minor rewiring to meet code and ensure optimal performance. Our licensed electricians perform a free on-site assessment to determine what, if any, wiring updates are needed before we start the project.
How long does a typical lighting upgrade project take and will it disrupt my daily routine?
A straightforward LED fixture swap in a single room can be completed in under an hour, while whole-home or business upgrades usually span one to three days. We schedule work around your availability, protect floors and furnishings, and clean up each area before moving on. Most clients experience minimal downtime—often just a brief power shut-off while the circuit is being serviced.
Are your electricians licensed and insured, and do you obtain necessary permits?
Absolutely. All our technicians are Tennessee-licensed journeyman or master electricians, carry full liability and workers’ compensation insurance, and undergo background checks. For projects that require municipal inspection—such as adding new circuits or exterior lighting—we handle the permit application, coordinate inspections with the City of Apison, and provide you with all approval documentation for your records.
What is your warranty and customer satisfaction policy on lighting upgrade projects?
We back our workmanship with a 5-year labor warranty and honor manufacturers’ product warranties, which can extend up to 10 years on premium LEDs. If a fixture fails or you experience any installation-related issue within the warranty period, we will repair or replace it at no cost. Our customer-first promise means we aren’t satisfied until you are; if you have concerns at any point, we’ll address them promptly or provide a full refund for the affected service.