Customer Satisfaction
Customer Satisfaction | Plumbing | Andersonville
At HEP, we’ve spent years earning the trust of Andersonville neighbors by showing up when promised, listening to every concern, and leaving each workspace cleaner than we found it. Our licensed experts pair old-fashioned courtesy with today’s most advanced plumbing solutions, so leaks, clogs, and remodel dreams are resolved quickly and cost-effectively—always backed by transparent pricing and a smile.
Whether you’re facing a pre-dawn emergency or planning a weekend upgrade, our 24/7 team is ready to roll, fully stocked and empowered to get the job done right the first time. Call, text, or book online and discover why local families consistently rate HEP a five-star favorite for dependable plumbing care.
FAQs
What plumbing services do you offer to Andersonville homeowners?
We provide a full range of residential plumbing solutions, including drain cleaning, leak detection and repair, water-heater installation and maintenance, sewer line inspection and replacement, fixture upgrades, sump-pump service, backflow testing, and bathroom or kitchen remodel plumbing. Whether it’s a minor drip or a complete system overhaul, our technicians have the training and equipment to handle the job quickly and safely.
Do you provide 24/7 emergency plumbing service in Andersonville?
Yes. Plumbing problems rarely wait for business hours, so our emergency response team is on call 24 hours a day, 7 days a week—including holidays. When you call, a live dispatcher will gather the details and send the closest available licensed plumber to your address. We arrive in a fully stocked service vehicle, diagnose the issue on the spot, and aim for a same-visit repair whenever possible.
How do you ensure customer satisfaction on every plumbing job?
Customer satisfaction is the core of our business. We start with upfront, written estimates so you know the cost before we begin. Our plumbers use protective shoe covers and drop cloths to keep your home clean, and we explain all options before work proceeds. After the job, we test the repair, clean the work area, and walk you through the completed service. Finally, we follow up within 48 hours to confirm that everything is working perfectly.
Are your plumbers licensed and insured in Illinois?
Absolutely. Every technician holds a current Illinois plumbing license and undergoes ongoing training in code compliance and safety protocols. We also carry comprehensive liability and workers’ compensation insurance, giving you complete peace of mind when our team is in your home.
How are your service rates structured and will I get a quote before work begins?
We use transparent, flat-rate pricing. After inspecting the problem, the plumber will present a detailed written quote that lists labor, materials, and any optional upgrades. There are no hidden fees, and we will not start the work until you approve the estimate. For larger projects, we can also provide itemized proposals and flexible financing options.
What warranties or guarantees do you provide on parts and labor?
All labor is backed by a 1-year workmanship guarantee, and most manufacturer-supplied parts come with warranties ranging from 1 to 10 years. If any issue related to our service arises during the warranty period, we will return promptly and fix it at no additional cost. This guarantee is our promise that the job will be done right the first time.