Personalized Service
Personalized Service | Heating and Air Conditioning | Andersonville
Your Andersonville neighbors trust HEP because we approach every home as if it were our own—listening first, tailoring solutions second, and never pushing a one-size-fits-all fix. Whether you live in a century-old farmhouse or a newly built condo, our certified technicians fine-tune comfort plans around your lifestyle, budget, and the quirks of East Tennessee’s weather. Transparent pricing, shoe covers at the door, and a friendly follow-up call are standard, because true personalization goes beyond the toolbox.
From precision load calculations to same-day replacements, we handle heating and air conditioning with craftsmanship that keeps utility bills low and smiles high. Need a midnight repair? We’re on call 24/7, stocked parts in the van and coffee in hand. Ready for quieter nights, balanced temps, and service that feels like it was designed just for you? Schedule with HEP today and breathe easy—comfort is on the way.
FAQs
What heating and air-conditioning services do you provide in Andersonville?
We handle the full lifecycle of residential and light-commercial HVAC systems, including new system design and installation, equipment replacement, precision repairs, seasonal tune-ups, indoor air-quality upgrades, thermostat and zoning integration, and ductwork sealing or modification. Whether you need a high-efficiency furnace, heat pump, central AC, or a ductless mini-split, we tailor every solution to the specific needs of Andersonville homes and businesses.
How fast can you respond to an HVAC emergency in Andersonville?
Our local dispatch center is based less than 10 minutes from most Andersonville neighborhoods, allowing us to offer true 24/7 emergency coverage. Calls received before 10 p.m. are typically answered within 60–90 minutes, and overnight calls are prioritized for first-thing-in-the-morning arrival. All service vehicles are stocked with common replacement parts so we can resolve the majority of no-heat or no-cool situations on the initial visit.
Are your technicians licensed and certified to work on my system?
Yes. Every field technician holds an Illinois EPA refrigerant license, NATE (North American Technician Excellence) certification, and is fully bonded and insured. We also require ongoing factory training for major brands such as Carrier, Lennox, Trane, and Mitsubishi so our team stays current on new technologies and warranty procedures.
What HVAC brands and system types can you service or install?
We are an authorized dealer for Carrier and Mitsubishi Electric but service virtually all major manufacturers, including Lennox, Trane, Rheem, Goodman, York, Bryant, and Daikin. Our expertise covers gas furnaces, boilers, air conditioners, geothermal heat pumps, ductless mini-splits, rooftop units, ERVs/HRVs, and smart thermostats. Because we are brand-agnostic for repairs, we focus on what is best for your comfort and budget rather than steering you toward one specific product line.
Do you offer preventive maintenance plans, and what do they include?
Yes. Our Comfort Club maintenance plans provide two precision tune-ups per year—one for heating, one for cooling—along with 15% discounts on repairs, priority scheduling, no overtime fees, and annual safety inspections. Members also receive an emailed equipment health report so you can track system performance and plan proactively for future upgrades.
Why choose a locally owned, personalized HVAC service over a big-box competitor?
Because we live and work in Andersonville, we understand the unique building styles, lake-effect climate, and local code requirements. Personalized service means you’ll see familiar technicians, get honest recommendations, and receive solutions tailored to the quirks of your specific home rather than one-size-fits-all packages. Our overhead is lower than national chains, so we can deliver competitive pricing while maintaining higher craftsmanship and longer guarantees on both parts and labor.