Emergency Fixes
Emergency Fixes | Heat Repair | Heating and Air Conditioning | Andersonville
When the chill settles over Andersonville and your furnace decides to quit, HEP’s Emergency Fixes Heating & Air Conditioning arrives fast, tools in hand and smiles on faces. Our certified technicians pinpoint the issue, explain your options in plain English, and restore cozy warmth before the cold can creep back in. From sputtering pilot lights to total system failures, we’ve seen it all—and we carry the parts to solve most problems on the very first visit.
Homeowners trust us for heat repair because we combine 24/7 responsiveness with fair, upfront pricing and a workmanship guarantee that actually means something. Whether your system runs on gas, electric, or a modern hybrid setup, you can expect courteous pros, tidy workspaces, and heat that flows evenly throughout your home. Don’t let a frigid night turn into an emergency; call HEP and feel the difference in minutes.
FAQs
What situations count as a heating or air-conditioning emergency?
Any issue that jeopardizes safety, property, or comfort during extreme temperatures is considered an emergency. Examples include complete loss of heat or cooling during freezing winter or sweltering summer days, burning smells or smoke coming from the furnace or AC, carbon-monoxide alarms, refrigerant leaks, burst or frozen pipes connected to the HVAC system, and electrical failures that repeatedly trip breakers. If you are unsure, call us—our dispatcher will help determine whether immediate service is necessary.
How fast can you get a technician to my home or business in Andersonville?
Because we keep a dedicated emergency crew on call 24/7/365, our average arrival time within the Andersonville zip codes is 60–90 minutes after your call is dispatched. During severe weather or city-wide outages we triage calls by urgency, giving priority to households with young children, elderly residents, or medical needs. We will give you a realistic ETA over the phone and send text updates as the technician is en route.
Do you service all furnace, boiler, heat-pump, and AC brands?
Yes. Our NATE-certified technicians are factory-trained on all major residential and light-commercial brands, including Carrier, Trane, Lennox, Goodman, Rheem, Bryant, York, Amana, American Standard, Ruud, and Mitsubishi. We stock common replacement parts on our trucks and have after-hours access to local supply houses when uncommon parts are required, meaning most emergencies can be resolved on the first visit.
Are your technicians licensed, insured, and background-checked?
Absolutely. Every field technician holds an Illinois HVAC license, EPA Section 608 refrigerant certification, and is enrolled in ongoing safety and manufacturer training. Our company carries $2 million in general liability coverage and workers’ compensation insurance. We also conduct nationwide background checks and random drug screening for your peace of mind.
What can I safely do before the technician arrives?
1) Turn off the system at the thermostat or breaker if you smell smoke, hear loud banging, or see sparks. 2) Check and replace a clogged air filter—sometimes this restores airflow and prevents further damage. 3) Make sure all supply and return vents are open and unobstructed. 4) For furnaces, verify that the shut-off switch near the unit hasn’t been bumped off and that your gas valve is open. 5) Document any error codes showing on the thermostat or control board. Never attempt to open sealed compartments, handle refrigerant, or relight a pilot if you smell gas; leave that to the professional.
How much will an emergency repair cost and what payment options are available?
Our after-hours diagnostic fee in Andersonville is a flat $119, which includes travel and a full system evaluation. Once the problem is identified, the technician will present you with upfront, menu-priced repair options; you choose the solution that fits your budget. There are no overtime multipliers on parts or labor. We accept cash, all major credit cards, Apple Pay, Google Pay, and offer 0% short-term financing on repairs over $500 (subject to credit approval). Senior, military, and first-responder discounts apply even during emergency visits.