Customer Satisfaction
Customer Satisfaction | Electrical Repair | Electrical | Andersonville
When an unexpected outage disrupts the rhythm of your Andersonville home, HEP’s Customer Satisfaction Electrical crew springs into action with fast, courteous electrical repair you can count on. Our licensed, background-checked technicians arrive on time, listen to your concerns, and explain every fix in plain language—no jargon, no surprises. From flickering lights to panel upgrades, we combine cutting-edge tools with small-town hospitality to restore power and peace of mind in a single visit.
We know trust is earned, so every electrical repair is backed by transparent pricing, a workmanship guarantee, and a spotless cleanup before we leave. Thousands of Andersonville neighbors already rely on HEP for 24/7 emergency response, meticulous safety checks, and friendly follow-ups that make sure the job stays done. One call, and you’ll see why “Happy You’ll Be or the Job’s Free” isn’t just a slogan—it’s our promise to you.
FAQs
What types of electrical repairs do you handle in Andersonville?
Our licensed electricians can diagnose and repair everything from faulty outlets, flickering lights, and tripped breakers to panel upgrades, whole-house rewiring, surge protection, and electric vehicle (EV) charger installations. No matter the size of the job—residential or light-commercial—we have the training, tools, and replacement parts to restore safe, code-compliant power to your property.
How quickly can you schedule a service call?
For most Andersonville addresses we offer same-day or next-day appointments. If you call before noon, we can usually dispatch a technician that very day for urgent issues. For non-emergency work you can choose a convenient 2-hour arrival window, including early morning, evening, and Saturday slots at no extra charge.
Are your electricians licensed and insured?
Yes. Every field technician holds an Illinois Department of Public Health electrical license and completes ongoing National Electrical Code (NEC) training. We also carry $2 million in liability insurance and full workers’ compensation coverage, so you are completely protected while we are on site.
How do you ensure customer satisfaction with your repairs?
All repairs are backed by our 100 % Satisfaction Guarantee: if the problem recurs within one year, we return free of charge to make it right. Before leaving, our technician walks you through the completed work, answers any questions, and provides a written report with photos. You will also receive a follow-up call or email from our office within 24 hours to confirm that everything meets your expectations.
What will my electrical repair cost?
We use flat-rate, up-front pricing. After diagnosing the issue we present you with a written quote that includes labor, materials, permit fees, and tax—no surprise add-ons. Minor fixes such as replacing a GFCI outlet typically range from $125–$175, while panel repairs or partial rewiring can vary from $450 to $2,500 depending on scope. We also offer financing options and seasonal coupons for Andersonville residents.
Do you offer emergency electrical service?
Absolutely. Our 24/7 emergency hotline connects you directly to an on-call master electrician who can walk you through safety steps and dispatch a crew within 60–90 minutes, day or night. Service vans are stocked with common breakers, wiring, outlets, and diagnostic equipment so most emergencies are resolved in a single visit.