Exceptional Customer Service
Exceptional Customer Service | Solar Installation | Electrical | Altamont
At HEP, we believe the power of the sun should come with the power of genuine care. From the first phone call to the final panel test in Altamont, our team listens, explains, and acts with the speed and precision you expect from seasoned electricians. Need last-minute schedule changes? Have a question about permits, rebates, or panel placement? You’ll get real answers from real people—never a chatbot—because exceptional customer service is built into every wire we run and every contract we sign.
That same commitment fuels our turnkey solar installation projects. We design and engineer systems tailored to Altamont’s climate, handle utility coordination, and leave your property spotless when we’re done. Most important, we stand by our work long after the sun sets with 24/7 support and industry-leading warranties, so you can relax and watch your energy bills drop while your home’s value and sustainability rise.
FAQs
What areas around Altamont do you service for solar installation and electrical work?
We proudly serve homeowners and businesses in Altamont and the surrounding communities—including Albany, Guilderland, Voorheesville, Knox, Duanesburg, and Rotterdam. If you’re unsure whether your property is within our service radius, give us a call and our team will confirm availability or recommend a trusted partner.
How long does a typical residential solar installation take from contract signing to system activation?
From the moment you sign your contract, most residential projects are completed in 6–10 weeks. This timeline includes site assessment, system design, permitting, utility approval, installation (usually 1–3 days on-site), inspection, and final interconnection with the utility. Commercial projects can take longer depending on size and permitting complexity, but we’ll provide a detailed schedule before work begins.
What kind of savings can I expect on my electric bill after going solar?
Savings vary depending on roof space, system size, current electricity rates, and usage patterns. On average, our customers in Altamont offset 70–100% of their annual electric consumption, translating into first-year bill reductions of 50–90%. With annual utility rate increases, most systems pay for themselves in 6–9 years and deliver 20-plus years of net savings.
Do you handle all permits, inspections, and utility paperwork for me?
Yes. Our turnkey service includes engineering drawings, municipal and electrical permits, utility interconnection applications, net-metering agreements, and coordination of all inspections. You simply review and sign the required documents—we take care of the rest to ensure a smooth, compliant installation.
What warranties and ongoing support do you provide?
Every system comes with a 25-year manufacturer’s warranty on solar panels, a 10–25-year inverter warranty (depending on model), and our own 10-year workmanship warranty covering labor and roof penetrations. We also include free system monitoring for life, giving you real-time performance data and alerting our service team to any issues. Should you need assistance, our local electricians are on call for prompt support.
How do you ensure safety and minimal disruption during installation?
Our technicians are licensed electricians with OSHA safety certifications. We conduct a pre-installation walk-through to identify hazards, use fall-protection gear, and follow NEC and local code requirements. All equipment and materials are staged neatly, and we coordinate with you to schedule work during convenient hours. Post-installation, we perform a full site clean-up and provide a safety overview of your new system.