Exceptional Customer Service
Exceptional Customer Service | Air Conditioning | Heating and Air Conditioning | Altamont
When Altamont’s Southern sun turns up the heat, HEP turns up the hospitality. From the second you call, a live local expert listens, schedules on your terms, and dispatches a clean-cut technician who treats your home like their own. We arrive when promised, explain every option in plain language, and back our work with transparent, upfront pricing—no surprises, just cool relief. It’s the kind of neighbor-next-door service you remember, powered by the latest industry training and a fleet stocked to solve most problems on the first visit.
Whether you need a precision tune-up, a whisper-quiet upgrade, or an emergency fix at midnight, our certified team keeps Altamont comfortable year-round. We take pride in meticulous installs that boost efficiency, lower utility bills, and extend system life, all while standing behind every bolt with rock-solid warranties. Discover why families across Middle Tennessee trust HEP for their heating and air conditioning needs—because comfort should come with confidence.
FAQs
What air-conditioning services do you provide for homeowners and businesses in Altamont?
We offer a full suite of AC solutions, including new system installation, replacement of outdated units, precision repairs on all major brands, seasonal tune-ups, indoor air-quality upgrades, ductwork inspections, and smart-thermostat integration. Whether you need a high-efficiency system designed from scratch for a remodel or fast troubleshooting on a sweltering summer evening, our NATE-certified technicians can handle the job from start to finish.
How fast can your team respond if my air conditioner stops working unexpectedly?
Altamont’s temperatures can climb quickly, so we maintain a dedicated emergency response crew available 24/7/365. Most calls received before noon are serviced the same day, and after-hours breakdowns are usually addressed within two to four hours. Our fully stocked service vehicles carry common replacement parts, enabling us to resolve 90 % of emergencies on the first visit.
Are your HVAC technicians licensed, insured, and background-checked?
Yes. Every field technician holds a current Utah HVAC contractor or journeyman license, carries at least $1 million in liability insurance, and passes an extensive background and drug screening prior to employment. Ongoing factory training keeps our staff up to date on the latest refrigerants, inverter technology, and code requirements, giving you peace of mind that your system is serviced safely and correctly.
How often should I schedule maintenance for my air conditioner in Altamont’s climate?
Because Altamont experiences both hot summers and cold winters, we recommend a bi-annual maintenance plan: one visit in spring before cooling season and another in fall before heating season if you have a heat pump. A spring tune-up includes refrigerant pressure checks, coil cleaning, electrical testing, airflow measurements, drain-line clearing, and thermostat calibration. Regular maintenance can improve energy efficiency by up to 15 %, extend equipment life, and preserve manufacturer warranties.
Do you install energy-efficient air conditioners, and will they help lower my utility bills?
Absolutely. We specialize in ENERGY STAR®-rated systems with SEER2 ratings of 16 to 25+, variable-speed compressors, and smart zoning controls. Most customers see cooling-cost reductions of 20–40 % compared with 10-year-old equipment. During your free in-home assessment we perform a load calculation, discuss insulation levels, and match you with the right-sized unit to prevent short cycling and maximize savings.
What financing or promotional options are available for new AC installations?
To make comfort affordable, we partner with trusted lenders to offer 0 % APR financing for up to 18 months on qualifying systems, low-payment plans extending to 120 months, and seasonal manufacturer rebates worth $300–$1,200. We also handle all utility incentive paperwork for Rocky Mountain Power rebates. Our comfort advisors can pre-qualify you in minutes with no hard credit pull, ensuring you find a payment option that fits your budget.