Exceptional Service
Exceptional Service | Air Conditioning | Heating and Air Conditioning | Allardt
When summer heat bears down on Allardt, homeowners call on HEP’s exceptional service team to keep their air conditioning running at peak performance. Our licensed technicians arrive promptly, armed with advanced diagnostics and a friendly smile, ready to tackle everything from quick refrigerant top-offs to full system replacements. Because we live and work right here in the Upper Cumberland, we know exactly how Tennessee’s humidity strains a unit—and we tailor every solution to match your home’s unique layout and comfort goals.
Customers stay with HEP because we blend small-town courtesy with big-league expertise. Transparent pricing, 24/7 emergency response, and industry-leading warranties mean you never have to sweat the details—literally. Whether you need a whisper-quiet upgrade, routine maintenance, or fast repairs before the next heatwave, our crew treats your space like their own and leaves it cooler, cleaner, and more efficient than ever. Discover why neighbors trust us for air conditioning service that’s as dependable as a mountain sunrise.
FAQs
What types of air conditioning systems do you service in Allardt?
Our technicians are trained to repair, maintain, and replace every major type of cooling equipment found in Allardt homes and small businesses, including central split systems, heat pumps, ductless mini-splits, packaged rooftop units, and high-efficiency inverter systems. Whether your system is a few years old or decades old, we stock common OEM and universal parts so most repairs can be completed on the first visit.
How quickly can you respond to an AC emergency in Allardt?
We provide true 24/7 emergency service throughout the Allardt area. Calls received before 10 p.m. are typically answered within two hours; overnight calls are prioritized for a first-thing-in-the-morning arrival unless you indicate a safety concern. A live dispatcher, not an answering machine, will take your information and send the closest on-call technician with a fully stocked service vehicle.
What are the most common signs my air conditioner needs professional maintenance?
Warning signs include weak airflow, warm air blowing from vents, uneven room temperatures, strange noises (grinding, squealing, or rattling), musty or burning odors, short cycling, higher-than-usual electric bills, water leaking around the indoor unit, or an outdoor condenser that frequently ices over. If you notice any of these symptoms—or if it’s been more than a year since your last tune-up—schedule a service visit to prevent a small issue from becoming a major breakdown.
Do you offer energy-efficient upgrades and help with utility rebates?
Yes. We carry ENERGY STAR®-rated equipment from leading manufacturers and can size and install variable-speed or two-stage systems that often cut cooling costs by 30 % or more. Our comfort consultants stay up to date on Tennessee Valley Authority (TVA) and local utility incentives, federal tax credits, and manufacturer promotions. We’ll complete the rebate paperwork for you so you get every dollar you’re entitled to.
How much does a standard AC tune-up cost and what is included?
A stand-alone precision tune-up is $119 for the first system and $79 for each additional system during the same visit. The service includes a 21-point inspection: refrigerant level and pressure check, airflow measurement, thermostat calibration, electrical testing, condenser and evaporator coil cleaning, condensate drain flush, lubrication of moving parts, tightening of connections, filter replacement (standard 1-inch), and a written efficiency report with recommendations.
Are your technicians licensed and insured to work in Tennessee?
Absolutely. All our HVAC service professionals hold current Tennessee HVACR contractor licenses and EPA Section 608 refrigerant certifications. We carry $2 million in general liability coverage and full workers’ compensation insurance, so you’re protected in the unlikely event of an accident. In addition, every employee passes a background check and drug screening before stepping foot in your home.