Customer Satisfaction
Customer Satisfaction | Electrical Switches | Electrical | Whitwell
When a new project or sudden repair calls for dependable electrical switches, Whitwell homeowners and businesses trust HEP to keep every room brilliantly powered. Our locally based, licensed electricians arrive on schedule, diagnose issues quickly, and install or replace switches with precision—making sure the lights come on the instant you need them. From dimmers that set the perfect mood to weather-resistant toggles that tame outdoor circuits, we stock top-tier brands and back every installation with a satisfaction guarantee.
What sets us apart is the way we listen. Before any work begins, we walk you through options, pricing, and timelines in plain language, then tidy up as though we were never there. Add our 24/7 emergency response and friendly follow-up calls, and you’ll see why Whitwell residents keep recommending HEP when they want electrical work done right the first time.
FAQs
What types of electrical switches do you supply in Whitwell?
We carry a full range of domestic and commercial switches, including standard rocker and toggle switches, dimmers, intermediate and two-way switches, weatherproof outdoor models, and the latest Wi-Fi–enabled smart switches. All items are available in multiple finishes—such as white moulded, stainless steel, brass, and screwless flat-plate—to match your décor and budget.
Are your switches compliant with current UK electrical regulations?
Yes. Every switch we stock is certified to BS EN 60669 or BS EN 61058 and is CE/UKCA-marked. This ensures the product meets all applicable safety, durability, and fire-resistance standards required under the UK Wiring Regulations (BS 7671). Our technical data sheets, which you can download from the product page or request in store, list all certification details for added reassurance.
Can you help me choose the right switch for my project?
Absolutely. Our counter staff and on-site electricians will ask a few quick questions about load type (LED, halogen, motor, etc.), switching method (1-way, 2-way, intermediate), and the desired finish or smart features. Based on that information, we will recommend compatible options and explain any wiring considerations. You can also email plans or photos, and we’ll prepare a tailored product list for collection or delivery anywhere in Whitwell.
Do you offer installation services in Whitwell?
Yes. We operate a Part P-registered installation team covering Whitwell and surrounding villages. Whether you need a single dimmer swapped or a full house re-switch, we can quote a fixed labour price, supply the certified switch gear, and provide an EIC or Minor Works Certificate on completion. Most simple switch replacements are finished within an hour, minimising disruption to your home or business.
How energy-efficient are smart switches, and will they work with my existing wiring?
Smart switches reduce standby consumption by under 0.5 W, typically saving 3–5 % on lighting energy by enabling scheduling, occupancy sensing, and remote shutoff. Nearly all our smart models retrofit into a standard 25 mm back box and work on the existing 230 V supply. Some require a neutral conductor; if your lighting circuit has no neutral at the switch position, we will recommend neutral-free models or advise on rewiring options.
What warranty and after-sales support do you provide?
Every switch comes with a minimum 3-year manufacturer’s warranty, and many premium lines carry 10-year or lifetime coverage. If a unit fails, bring it back with proof of purchase and we will replace it on the spot or fast-track the manufacturer’s RMA process for you. Our helpline and in-store team are available Monday–Saturday to assist with troubleshooting, programming smart switches, or arranging on-site inspections should any issue arise.