Customer Experience
Customer Experience | Electrical Switches | Electrical | Whitwell
Step into HEP’s Whitwell showroom and feel the click of quality: from vintage-inspired toggles to sleek, touch-sensitive panels, every display is wired for discovery. Our interactive walls let you trial different finishes, backlighting options, and smart-home integrations while our expert team shares tips on placement, safety, and energy savings. It’s an experience designed to spark ideas—and confidence—before you decide on the perfect electrical switches for your project.
Whether you’re renovating a single room or planning a full build, HEP keeps the process effortless. Enjoy same-day pickup on in-stock styles, coffee-powered consultations at our design bar, and follow-up support that doesn’t stop at the sale. In Whitwell, choosing and installing electrical solutions shouldn’t be complicated; with HEP, it’s simply illuminating.
FAQs
What types of electrical switches do you supply and install in Whitwell?
We stock and install a full range of switches, including standard rocker and toggle light switches, dimmer switches, momentary (retractive) switches for smart-home control, double-pole isolation switches for appliances, weatherproof outdoor switches (IP55–IP66), and decorative/flat-plate styles in a variety of finishes such as brushed chrome, matt black and antique brass. All products are certified to the latest British Standards (BS EN 60669) and compatible with 230-V UK domestic wiring.
Can your switches be integrated with smart-home systems like Alexa or Google Home?
Yes. Our smart switch line—using either Wi-Fi, Zigbee or Z-Wave protocols—pairs seamlessly with Amazon Alexa, Google Home and Apple HomeKit. We offer both retrofit smart modules that fit behind an existing faceplate and complete smart switch units. During installation we set up the devices, connect them to your router, walk you through using your chosen voice assistant and show you how to create schedules, scenes and energy-use reports via the companion app.
Do you offer installation services in Whitwell, and are they Part P compliant?
Absolutely. Our NICEIC-approved electricians cover Whitwell and the surrounding villages. All work on domestic switch circuits is carried out in line with BS 7671 (18th Edition) regulations and Part P of the Building Regulations. On completion you receive an electrical installation certificate (EIC) or minor works certificate, plus building-control notification where required.
How do I know which switch rating (amperage) I need for my application?
Standard lighting circuits in the UK are usually protected by a 6-A or 10-A MCB, so a 10-A rated switch is sufficient. For heavier loads—such as a 13-A spur feeding a cooker hood or a 45-A cooker switch—you’ll need a switch with an equal or higher current rating. If you’re unsure, our team will carry out a quick load calculation during the site survey to specify the correct hardware, ensuring both safety and compliance.
What safety and quality certifications do your switches carry?
Every switch we supply bears the CE/UKCA mark and conforms to BS EN 60669-1 (general household switches) or BS EN 60669-2-1 (electronic/dimmer switches). They also undergo RoHS testing to verify they are free from restricted hazardous substances. For outdoor/weatherproof models, we only stock IP55 or higher and UV-resistant units tested for at least 20,000 mechanical operations.
What warranty and after-sales support do you provide?
All switches come with a minimum 5-year manufacturer’s warranty; our premium range offers up to 15 years. Installation workmanship is guaranteed for 12 months. Should any fault arise, simply call or email our Whitwell service desk—most issues are resolved within 48 hours, and if a replacement is needed we handle all courier logistics and refitting at no extra cost.