Customer Satisfaction
Customer Satisfaction | Electrical | Whitwell
From the moment you call to the second the lights come back on, HEP puts Whitwell residents at the center of everything we do. Our friendly, licensed technicians arrive on time, listen to your concerns, and walk you through every option so you’re never left in the dark about pricing or progress. It’s a transparent, stress-free approach that turns a routine service visit into a genuinely reassuring experience—and it’s why neighbors keep recommending us for all things electrical.
We back every project with a rock-solid satisfaction guarantee, because “good enough” simply isn’t in our vocabulary. Whether we’re installing a new panel, troubleshooting a flickering fixture, or performing a whole-home safety inspection, you can expect meticulous workmanship, spotless cleanup, and follow-up calls to ensure everything is still running perfectly. At HEP, powering Whitwell isn’t just a job; it’s a promise to treat your home—and your peace of mind—with the respect it deserves.
FAQs
Are your electricians in Whitwell fully qualified and insured?
Yes. All of our Whitwell-based electricians are NICEIC-certified, carry City & Guilds qualifications, and hold full public-liability insurance. This ensures every installation, repair, or inspection meets current UK wiring regulations (BS 7671) and is covered in the unlikely event of an accident.
What electrical services do you offer to Whitwell residents and businesses?
We provide a complete range of domestic and commercial services, including rewires, consumer-unit upgrades, additional sockets, LED lighting design, electric-vehicle charge-point installation, EICR landlord reports, fault-finding, and 24/7 emergency call-outs. If you’re unsure whether we can handle your project, just ask—chances are we can.
How quickly can you respond to an emergency electrical fault in Whitwell?
Our on-call team is based less than 10 miles from Whitwell, allowing us to reach most properties within 60 minutes. Call our emergency line any time, day or night. We’ll give you an estimated arrival time immediately and keep you updated if traffic or weather causes delays.
Do you guarantee your workmanship and parts?
Absolutely. All workmanship carries a minimum 12-month guarantee, while parts are covered by the manufacturer’s warranty (often extending to 3 or 5 years on items like consumer units and EV chargers). If anything we’ve supplied or installed fails within the guarantee period, we’ll repair or replace it free of charge.
How do you ensure customer satisfaction during larger projects such as full rewires?
Before work begins we provide a detailed written quotation, project timeline, and clear payment schedule. A dedicated project manager remains your single point of contact, conducting daily progress checks and walkthroughs. We also use dust-containment barriers, floor protection, and daily clean-ups to minimise disruption to your home or workplace.
What payment methods and finance options are available?
We accept debit/credit cards, bank transfer, and cash. For projects over £1,000 we offer 0% interest instalment plans spread over 3, 6, or 12 months (subject to credit approval). All invoices are itemised so you can see exactly what you are paying for, and there are no hidden charges.