Customer Service
Customer Service | Garbage Disposal Repair | Plumbing | Townsend
From stubborn jams to mysterious hums, HEP’s licensed plumbers know every quirk of a disposal unit and arrive in Townsend with the right tools—and a neighborly smile—to get your sink back to whisper-quiet efficiency. We diagnose on the spot, explain what went wrong in clear language, and quote upfront prices before a single wrench turns, so there are never any surprises (except how fast the water starts flowing again).
Whether your disposal needs a quick reset, blade replacement, or a full motor swap, our 24/7 response keeps dinner plans—and drainpipes—on schedule. Tap our garbage disposal repair expertise today and discover why homes and restaurants across Townsend trust HEP for service that’s as reliable as it is courteous.
FAQs
What types of garbage disposal problems do you repair in Townsend?
We handle every common disposal issue, including jammed or humming units, leaks under the sink, slow-draining disposals, foul odors, clogs farther down the drain line, and complete motor failure. Whether your model is batch-feed or continuous-feed, 1/3-hp or 1-hp, we have the parts and expertise to diagnose and repair it quickly.
How quickly can you get a technician to my home?
For most Townsend addresses we offer same-day or next-day appointments. Emergency calls placed before 2 p.m. are often handled the same afternoon. When you book, our dispatcher will give you a two-hour arrival window and a courtesy text or call when your technician is en route.
What does a typical garbage disposal repair cost?
Our diagnostic fee is $79, which is waived when you proceed with the repair. Simple fixes like jam removal or reset issues usually range from $99–$149. More involved repairs, such as replacing a cracked grinding chamber, average $225–$325. We always present a written estimate before any work begins, so you know the exact price up front.
Is it better to repair or replace my disposal?
If your unit is less than 7 years old and the repair is under half the cost of a new disposal, repairing is usually more economical. However, if the motor is burned out, the casing is corroded, or the unit is over 10 years old, replacement is generally recommended. Our technicians carry several InSinkErator and Moen models on the truck and can install a new unit during the same visit if you choose to upgrade.
Do you provide any warranty on your garbage disposal repairs?
Yes. All parts we supply and labor we perform are covered by a 1-year warranty. If the same issue recurs within 12 months, we will return at no charge to make it right. New disposals we install carry the manufacturer’s warranty—typically 3 to 10 years—plus our one-year labor guarantee.
How can I keep my garbage disposal running smoothly after the repair?
Run cold water before, during, and 15 seconds after grinding food; avoid fibrous foods like celery, artichokes, or corn husks; cut large scraps into smaller pieces; and never pour grease or expandable foods (rice, pasta) down the drain. Monthly maintenance with ice cubes and a small amount of rock salt helps scour the grinding chamber, while citrus peels freshen the unit naturally.