Exceptional Customer Service
Exceptional Customer Service | Commercial Plumbing | Plumbing | Tellico Plains
From historic downtown storefronts to the newest lakeside developments, Tellico Plains businesses trust HEP to keep water moving smoothly. Our licensed experts arrive on time, diagnose issues fast, and explain every option in plain language—so you can get back to serving your customers, not worrying about leaky pipes or sluggish drains. Whether it’s a preventative maintenance plan, a code-compliant installation, or an emergency repair at 3 a.m., we bring the same neighborly spirit and cutting-edge tools that have made us East Tennessee’s first call for commercial plumbing.
At every step, you’ll feel the difference of genuine customer care: upfront pricing with no surprises, photo updates from the field, and a tidy workspace when we’re done. HEP backs all workmanship with industry-leading guarantees, coordinates seamlessly with property managers and contractors, and even helps navigate permits and inspections. When your business depends on reliable water and sewer lines, count on the hometown team that treats your facility like its own.
FAQs
What types of commercial plumbing services do you provide in Tellico Plains?
We handle the full spectrum of commercial plumbing, including new construction rough-ins, tenant build-outs, backflow prevention, hydro-jetting, water heater installation, sewer and water line repairs, restroom fixture upgrades, grease trap maintenance, and code compliance inspections. Whatever your building’s size or specialty, we can design, install, repair, and maintain the plumbing system it needs to run smoothly.
Do you offer 24/7 emergency service for businesses?
Yes. Commercial plumbing problems rarely wait for business hours, so our technicians are on call around the clock, 365 days a year. A live dispatcher answers your call, and our fully stocked service trucks allow us to resolve most emergencies—such as burst pipes, overflowing restrooms, or gas line leaks—on the first visit.
How fast can you get to my facility in Tellico Plains once I request service?
Because we’re locally based and keep dedicated commercial crews on standby, we can typically arrive anywhere in the Tellico Plains area within 60–90 minutes for emergencies and schedule same-day or next-day appointments for non-urgent work. Our customer service team will give you a precise arrival window and provide real-time text or email updates as the technician is in route.
Are your plumbers licensed, insured, and trained for commercial work?
Absolutely. Every technician holds a Tennessee journeyman or master plumber’s license, undergoes background checks, and carries full general liability and workers’ compensation coverage. We also require ongoing training in commercial codes, OSHA safety, and the latest plumbing technologies to ensure your project meets all regulatory standards.
Will plumbing repairs disrupt my business operations?
We plan each project to minimize downtime. Whenever possible, we schedule work during off-peak hours, isolate water shut-offs to specific zones, use trenchless repair methods, and set up dust and noise barriers. Before we start, we’ll walk you through the scope of work and any anticipated impact so you can coordinate with staff and customers.
Do you offer preventative maintenance contracts for commercial properties?
Yes. Our customizable maintenance plans include regular inspections, drain cleaning, water heater flushing, backflow testing, and fixture checks. Routine service helps prevent costly breakdowns, extends equipment life, and keeps you in compliance with local health and safety regulations. Maintenance clients also receive priority scheduling and discounted emergency rates.