Local Team
Local Team | Heat Repair | Heating and Air Conditioning | Tellico Plains
When a sudden chill settles over Tellico Plains, you can count on HEP’s local team to bring back the cozy warmth of your home. Our certified technicians live and work right here in Monroe County, so they understand how quickly mountain temperatures can plummet and how urgently homeowners need reliable heat repair. From diagnosing a sputtering furnace to fine-tuning a modern heat pump, we arrive fast, explain every option clearly, and treat your home with the same respect we give our own.
Because comfort can’t wait, we keep trucks fully stocked, answer the phone 24/7, and back every repair with straightforward, no-surprise pricing. Whether your system quits on a frosty night or just isn’t keeping up the way it used to, HEP’s blend of hometown service and cutting-edge know-how is ready to restore warmth, safety, and peace of mind—so you can get back to enjoying the beauty of Tellico Plains in total comfort.
FAQs
What types of heating systems do you repair in Tellico Plains?
Our certified technicians service and repair all common residential and light-commercial heating equipment used in Monroe County, including natural-gas and propane furnaces, heat pumps, dual-fuel hybrid systems, mini-split heaters, electric resistance heaters, and packaged rooftop units. If you’re not sure what kind of system you have, just call—our dispatcher will ask a few quick questions and match you with a technician experienced with your specific model and fuel type.
How fast can your team get to my home for an emergency heat repair?
Because we’re based right here in Tellico Plains, most emergency calls are reached within 60–90 minutes, even on nights, weekends, and holidays. Our trucks are fully stocked with the most common replacement parts, so in roughly 80 % of cases we can diagnose and fix the problem in a single visit. For remote mountain or lakeside addresses, we’ll provide an accurate ETA when you schedule, and you can track your technician’s arrival via text updates.
What are the most common signs my furnace or heat pump needs professional repair?
Watch for these red flags: • Rooms are suddenly cooler than the thermostat setting or you feel only lukewarm air from the vents. • The system cycles on and off rapidly (short-cycling) or runs continuously without reaching the set temperature. • You hear new noises—grinding, squealing, banging, or rattling. • Your utility bill spikes for no obvious reason. • You smell gas, burning, or musty odors. • The carbon-monoxide detector trips (for fuel-burning units). If you notice any of these issues, shut the system off if it seems unsafe and call us right away to prevent further damage and keep your family safe.
How much will a heat repair cost, and do you offer free estimates?
Yes. We provide a free on-site diagnostic with every service call in the Tellico Plains area. After troubleshooting, the technician presents a flat-rate quote before any work begins, so you know the exact cost. Minor repairs, such as replacing a capacitor or igniter, often range from $120–$250. More involved jobs—like blower motor replacement or refrigerant leak repair—may run $350–$800. You’ll never pay more than the quoted amount, and we back all repairs with a 1-year parts and labor warranty.
Should I repair or replace my older heating unit?
As a rule of thumb, if your furnace or heat pump is over 15 years old and the repair exceeds 30 % of the cost of a new high-efficiency unit, replacement usually makes financial sense. We’ll perform a cost-benefit analysis factoring in remaining life expectancy, utility savings, equipment rebates, and your comfort goals. If repair is the better choice, we’ll say so—our technicians are not on commission, so their advice is objective.
What maintenance steps can I take to prevent future breakdowns?
1. Replace or wash air filters every 1–3 months. 2. Keep supply and return vents clear of furniture and dust. 3. Schedule an annual fall tune-up so we can clean burners, test safety controls, lubricate motors, and verify refrigerant charge. 4. Install a programmable or smart thermostat to avoid temperature swings that strain the system. 5. Ensure outdoor heat-pump coils stay clear of leaves, ice, and debris. 6. If you burn propane or natural gas, have the fuel line and heat exchanger inspected yearly for leaks or cracks. Following these steps will boost efficiency, cut utility bills, and dramatically reduce the odds of an unexpected breakdown during the next Tellico Plains cold snap.