Customer Service
Customer Service | Generators | Electrical | Tellico Plains
Nestled in the heart of Tellico Plains, HEP’s customer-focused electrical crew keeps homes and businesses humming even when the grid goes silent. Our licensed technicians size, install, and fine-tune dependable generators that start instantly, run quietly, and power everything from kitchen essentials to workshop tools. Whether the outage lasts minutes or days, you’ll enjoy uninterrupted comfort and security backed by a local team that knows these mountains and their weather quirks.
From the first on-site assessment to round-the-clock emergency support, we treat every project as if it were for our own families. Transparent pricing, friendly scheduling, and proactive maintenance plans let you relax while we handle the details. When lightning flashes over the Cherohala Skyway or winter ice coats the valley, trust HEP—Tellico Plains’ neighbor in reliable power—to keep your lights bright and your life moving.
FAQs
What types of generators do you sell and service in Tellico Plains?
We carry and support a full line of residential standby generators (8 kW–24 kW), light-commercial units (25 kW–150 kW) and portable gasoline or inverter models (2 kW–12 kW). Our factory-certified technicians are trained to install, maintain, and repair leading brands such as Generac, Briggs & Stratton, Kohler, and Cummins. If you’re unsure which size or fuel type—natural gas, propane, or diesel—best fits your property, we provide free on-site assessments anywhere in Monroe County, including rural addresses outside the Tellico Plains town limits.
Do I need a permit to install a standby generator at my home in Tellico Plains?
Yes. Monroe County requires an electrical permit for any permanently wired generator. As a turnkey provider, we handle the entire permitting process: submitting load calculations, site drawings, and gas-line details to the county inspection office, scheduling inspections, and ensuring compliance with NEC 702 and local zoning setbacks. All fees are included in your installation quote, so you don ’t have to visit the courthouse or file paperwork yourself.
How often should my generator be serviced and what does maintenance include?
For standby units, the manufacturer recommends a comprehensive service once every 12 months or after 200 hours of runtime, whichever comes first. Our annual maintenance package includes: oil and filter change, spark-plug replacement, valve and ignition check, battery load test, firmware updates, air-filter replacement, cooling-system inspection, and a full simulated power-failure test. Portable generators should be serviced every season or 100 hours. We keep most consumables in stock at our Tellico Plains warehouse, so there’s no waiting for parts.
What happens during a power outage if I’m not at home?
Permanently installed standby generators feature an automatic transfer switch (ATS) that monitors utility power 24/7. If grid voltage falls below acceptable levels, the ATS signals the generator to start, warms up for about 10 seconds, and transfers your home’s critical circuits to generator power. When utility service is restored and stable for 5 minutes, the ATS reverts back and the generator shuts down automatically. You don’t need to be onsite; your refrigerator, HVAC, sump pump, and security systems remain protected even while you’re away.
How loud are your generators, and will they disturb my neighbors?
Modern residential generators operate at 62–68 dB(A) under load—comparable to an air-conditioning condenser or normal conversation. We follow Tellico Plains noise ordinances by positioning the unit at least 5 ft from property lines, using composite mounting pads to reduce vibration, and offering optional sound-attenuated enclosures. During your free site visit, we measure decibel levels to ensure compliance and discuss additional muffler or fencing options if your home is in a particularly quiet valley or near a bedroom window.
Do you offer financing or service plans for Tellico Plains customers?
Yes. We partner with TVA EnergyRight® lenders to provide 0% interest financing for up to 36 months on qualifying standby systems, subject to credit approval. We also offer three service plans: Basic (annual tune-up), Plus (bi-annual visits with remote monitoring), and Premier (quarterly checks and extended labor warranty). Enrollment includes priority storm dispatch and discounted rental units if your generator is ever down for major repairs.