Prompt Service
Prompt Service | Emergency Plumbing | Plumbing | Tazewell
When a burst pipe, stubborn clog, or sudden leak threatens to flood your Tazewell home, HEP’s Prompt Service Plumbing team is ready to roll—day or night, weekend or holiday. Our licensed, background-checked technicians arrive in well-stocked trucks, diagnose the issue on the spot, and start repairs immediately, so you can get back to normal faster. From water heater failures to sewer line backups, we handle the mess with professional skill and neighborly care, treating your property as if it were our own.
We know every minute counts during an emergency plumbing crisis, which is why we guarantee quick response times throughout Tazewell and the surrounding communities. With transparent, upfront pricing and satisfaction-backed workmanship, you’ll never have to worry about surprises—except how easy we make the experience. Call HEP today and discover why your neighbors say, “HEP is on the way!”
FAQs
What qualifies as a plumbing emergency in Tazewell?
A plumbing emergency is any situation that poses an immediate risk to your property, health, or safety. Common examples include burst or frozen pipes, severe drain or sewer backups, gas line leaks, water heater failures with active leaking, overflowing toilets you cannot shut off, and any sudden loss of water service. If you are unsure, call us—our dispatcher will help determine if you need immediate assistance.
How quickly can your plumbers reach my home or business in Tazewell?
Because we’re based in Tazewell and maintain fully stocked service vehicles, our average response time inside the city limits is 60 minutes or less, day or night. For customers in surrounding communities such as Springville, Midway, or Thompson Valley, travel time may extend to 90 minutes depending on weather and road conditions. We begin driving the moment your call is confirmed and provide real-time arrival updates by text or phone.
Do you charge extra for nights, weekends, or holidays?
Emergency service rates differ from scheduled appointments because we keep licensed plumbers on-call 24/7/365. While there is an after-hours dispatch fee, we cap it and quote all pricing upfront before any work begins. You will always know the total investment—including parts, labor, and the after-hours fee—so there are no surprises. Senior, military, and first-responder discounts still apply even during emergencies.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the main water valve (usually located near the water meter) to stop active leaks. 2. Turn off electricity to any affected areas if water is near outlets or appliances. 3. Open faucets at the lowest point in the home to drain remaining water pressure. 4. Place towels or buckets to catch drips and minimize damage. 5. Do NOT use chemical drain cleaners or attempt DIY repairs on gas lines—these can worsen the problem and create hazards. 6. Keep pets and children clear of the affected area for safety.
Are your emergency plumbing services backed by any guarantees?
Yes. All emergency repairs come with the same workmanship guarantee as our scheduled services—a full one-year warranty on labor and manufacturer warranties on parts and fixtures we supply. If the same issue reoccurs within the warranty period, we return at no charge to make it right. We are fully licensed, bonded, and insured in the state of Virginia, giving you added peace of mind.
Can you work directly with my insurance company after a plumbing disaster?
Absolutely. We document the damage with photos, moisture readings, and written reports that meet insurance requirements. With your authorization, we will communicate directly with your adjuster, provide itemized invoices, and assist with any required statements of work. This streamlines the claims process and helps you receive reimbursement faster while you focus on restoring your home or business.