Plumbing Emergencies
Plumbing Emergencies | Emergency Plumbing | Plumbing | Tazewell
When a pipe bursts at midnight or your water heater quits during a weekend cook-out, you don’t just need a plumber—you need HEP’s emergency plumbing team. Based right here in Tazewell, our licensed experts arrive fast, armed with state-of-the-art diagnostics and a truck full of genuine replacement parts, so most fixes happen on the very first visit. From flooded basements to stubbornly clogged drains, we restore comfort and safety before small surprises become costly disasters.
Tazewell homeowners choose HEP because we answer the phone 24/7, back every repair with clear, upfront pricing, and leave your home as clean as we found it. Whether you’re facing frozen lines in January or a leaking shower in July, count on friendly professionals who treat your crisis like their own—and won’t leave until the water’s flowing just the way it should. Call now and let the stress wash away.
FAQs
What situations are considered plumbing emergencies in Tazewell and how fast can you get here?
A plumbing emergency is any issue that threatens safety, causes active water damage, or disrupts essential fixtures—examples include burst pipes, sewage backups, gas leaks, failed water heaters, and overflowing toilets. Because we’re based locally in Tazewell, our on-call technicians can usually reach homes and businesses within 60 minutes, day or night.
Do you provide 24/7 service, including weekends and holidays?
Yes. Plumbing problems don’t keep business hours, so our dispatch line operates 24 hours a day, 7 days a week, 365 days a year. Whether it’s a Sunday morning or Christmas Eve, a licensed emergency plumber will be dispatched as soon as you call.
How much does an emergency plumbing visit cost and will I get an upfront estimate?
A standard emergency dispatch fee covers rapid response and the initial inspection. After diagnosing the issue, our technician presents a written, no-obligation quote that lists parts, labor, and any after-hours surcharges. We never begin work until you approve the price, so there are no surprise charges on the final bill.
What can I do to minimize damage while waiting for the plumber to arrive?
1) Shut off the main water valve (usually near the meter) to stop active leaks. 2) Turn off electricity to any affected area if water is near outlets or appliances. 3) Open faucets to drain residual water pressure. 4) Place towels or buckets under leaks and move valuables away from water. 5) Do not use chemical drain cleaners—these often worsen blockages and create hazards for our technicians.
Are your emergency plumbers licensed, insured, and familiar with Tazewell codes?
Absolutely. All technicians hold current Virginia or Tennessee plumbing licenses (depending on which side of Tazewell County you’re in), carry full general liability and workers-comp insurance, and complete annual training on local building and utility codes. This ensures any repair passes inspection and keeps your home compliant.
Can you help me work with my insurance company after a water damage incident?
Yes. We document the cause of loss with photos, moisture readings, and a written incident report, which you can submit with your claim. If requested, we’ll speak directly with your adjuster to explain the repair scope, provide itemized invoices, and supply any required certifications to speed up reimbursement.