Proven Track Record
Proven Track Record | HVAC Unit Replacement | Heating and Air Conditioning | Tazewell
In Tazewell, homeowners and businesses alike trust HEP’s decades-long reputation for integrity, craftsmanship, and fair pricing. From the moment we step through your door, our NATE-certified technicians focus on delivering comfort that lasts, using only industry-leading equipment and proven installation methods. Whether your aging system is struggling to keep up with summer heat or you’re ready to boost efficiency and lower utility bills, we’ll walk you through every option and provide a transparent quote for HVAC unit replacement that fits both your needs and your budget.
What sets HEP apart is our commitment to worry-free ownership after the install. Each new system comes backed by generous labor warranties, manufacturer guarantees, and local 24/7 emergency support, so you’re never left in the cold—or the sweltering heat. Pair that with flexible financing, meticulous clean-up, and our track record of five-star reviews across Tazewell County, and you’ll understand why generations of residents say, “Call HEP—We’ll take it from here.”
FAQs
How do I know it’s time to replace my HVAC unit instead of repairing it?
In Tazewell’s varied climate, most systems last 12–15 years when properly maintained. If your unit is approaching that age, requires frequent repairs, struggles to keep set temperatures, or causes utility bills to spike, replacement is usually the most cost-effective choice. A comprehensive load calculation and efficiency assessment from our technicians will confirm whether repair or replacement offers the best long-term value.
What makes your company the trusted choice for HVAC replacements in Tazewell?
For more than two decades we’ve completed over 1,500 successful replacements across Tazewell County, maintaining a 98% customer-satisfaction rating. Our NATE-certified technicians follow strict ACCA Manual J and Manual S guidelines, ensuring the new system is sized and installed for maximum performance. We are fully licensed, bonded, and insured, and we back every installation with a written satisfaction guarantee as well as 24/7 local support.
How long does a typical HVAC unit replacement take and what is the process?
Most standard residential replacements can be completed in one working day. We begin with a pre-installation inspection and load calculation, then safely remove and recycle your old equipment. Next, we install the new indoor and outdoor units, update line sets and electrical connections, pressure-test and evacuate the refrigerant circuit, and balance the airflow. Before leaving, we verify system operation, program the thermostat, and provide a walk-through of maintenance requirements.
Will a new HVAC system really lower my energy bills?
Yes. Modern high-efficiency heat pumps and furnaces carry SEER2, EER2, and AFUE ratings that can be 30–50% higher than units from a decade ago. Customers in Tazewell typically see 15–35% reductions in monthly energy costs after replacement, particularly when upgrading from R-22 refrigerant systems or single-stage equipment. Our comfort advisors provide a personalized cost-savings projection so you can quantify the payback period before approving the project.
What brands and system types do you install, and do you honor manufacturer warranties?
We are factory-authorized dealers for Trane, Carrier, and Rheem, and we also install ductless mini-splits from Mitsubishi Electric for homes without existing ductwork. All equipment comes with 10-year parts and compressor warranties, and we register the warranty on your behalf. In addition, we include a two-year labor warranty and offer optional extended coverage plans for up to 12 years of total protection.
Do you offer financing, rebates, or tax credits for HVAC replacements in Tazewell?
Absolutely. We partner with several local banks and national lenders to provide 0% APR promotional financing for up to 18 months, as well as low-monthly-payment options for terms up to 120 months. Our office staff will file any available manufacturer rebates and TVA or utility incentives, and we supply the IRS documentation you need to claim current federal energy-efficiency tax credits, which can total up to $2,000 for qualifying heat pumps.