Safety Protocols
Safety Protocols | Electrical Repair | Electrical | Speedwell
Whether youâre facing a sudden outage in your Speedwell storefront or a stubborn breaker in your family room, HEP tackles every electrical repair with a safety-first mindset that never cuts corners. Before a single tool is unholstered, our licensed technicians walk through a 15-point hazard assessment, identifying live circuits, moisture intrusion, and potential arc-flash zones. From insulated ladders to voltage-rated gloves, every piece of gear is inspected on-site, ensuring that the fix is performed as safely as it is swiftly.
Once work begins, we lock out and tag out power sources, set up NFPA-compliant boundaries, and keep you in the loop with clear, jargon-free updates. Ground-fault tests, thermal imaging, and final load balancing confirm the problem is solvedâand that it stays solvedâwhile digital reports document every step for your records and for code compliance. With HEP, safety isnât an add-on; itâs wired into every connection we touch.
FAQs
What safety measures do your electricians follow when working on live circuits?
Our team practices a strict lock-out/tag-out (LOTO) procedure before touching any circuit. We de-energize the panel, verify zero voltage with a calibrated meter, and attach a lock and warning tag so no one can accidentally re-energize the circuit. When work on an energized component is absolutely unavoidable, our technicians wear CAT-rated arc-flash PPE, insulated gloves, and face shields, employ insulated tools, and maintain minimum approach distances as defined by NFPA 70E.
Are your technicians licensed and insured to perform electrical repairs in Speedwell?
Yes. Every field technician carries a current state Journeyman or Master Electrician license and completes annual continuing-education hours required by the Tennessee Department of Commerce & Insurance. Speedwell-specific permits are pulled for projects that require them. In addition, we maintain $2 million in general liability coverage, workersâ compensation, and a separate $1 million policy for errors and omissions. Proof of insurance and licensing is available upon request.
How do you ensure compliance with local electrical codes in Speedwell?
Before starting a job we review the latest version of the National Electrical Code (NEC) along with Claiborne County amendments that apply inside Speedwell city limits. Our project manager submits drawings to the local building department when permits are required and schedules mandatory inspections. All installed materials are UL-listed, and our workmanship checklists include GFCI/AFCI placement, conductor sizing, and grounding requirements that inspectors in Speedwell most frequently flag. Final sign-off is not requested until the installation has passed our own 50-point internal audit.
What can homeowners do to make the repair area safer before your electricians arrive?
Shut off any obviously faulty devices, clear at least a 4-foot working area around panels or outlets, keep children and pets away, and have the main breaker location identified in case we need rapid shutdown. If you smell burning insulation or see sparking, turn off the main breaker immediately and wait outside until our emergency crew arrives.
Do you provide post-repair safety inspections or documentation?
Absolutely. After every repair we perform an infrared scan to check for hot spots, torque and label all terminations, and run a voltage-drop test on critical circuits. You receive a digital report that includes before/after thermal images, meter readings, part numbers installed, and any future safety recommendations. This documentation can be submitted to your insurance company or kept on file for warranty validation.
How are emergencies such as electrical fires or shocks handled during a service call?
Our crews arrive with Class C fire extinguishers, first-aid kits, and AED devices. All team members hold current CPR/First-Aid certification. In case of an electrical fire we cut power at the source, use the extinguisher, and call 911 if the fire has spread beyond the equipment enclosure. For electrical shock incidents, we disconnect power without touching the victim, begin CPR if necessary, and wait for paramedics. An incident report is filed the same day and reviewed by our safety officer to prevent reoccurrence.