Customer Service
Customer Service | Electrical Repair | Electrical | Speedwell
When lights flicker, breakers trip, or outdated wiring stalls your remodel, Speedwell residents know they can call HEP and hear a real person on the line—day or night. Our courteous, drug-tested, and background-checked electricians arrive on-time, listen to your concerns, and clarify every option before work begins, so you never feel left in the dark about safety or cost.
From troubleshooting a single outlet to whole-home electrical repair and panel upgrades, we pair state-of-the-art diagnostic tools with decades of hands-on experience to get your power flowing smoothly again. Every service is backed by HEP’s 100 % satisfaction guarantee, and we even tidy up before we leave. Call, text, or schedule online today and discover why Speedwell trusts HEP to keep the current—and your peace of mind—running strong.
FAQs
What types of electrical repairs do you handle in Speedwell?
We cover a full range of residential and light-commercial electrical repairs, including fixing faulty outlets, circuit breaker replacements, lighting fixture repairs, ceiling-fan wiring, panel upgrades, smoke detector wiring, and troubleshooting power loss or frequent tripping issues. If it involves your property’s wiring or electrical devices, we can inspect, diagnose, and repair it safely.
Do you offer 24/7 emergency electrical service?
Yes. Electrical hazards can’t wait, so our licensed electricians are on call in Speedwell 24 hours a day, 7 days a week, including weekends and holidays. If you smell burning wires, see sparking outlets, experience a total power loss, or have any other urgent concern, call our emergency line and we’ll dispatch a technician immediately.
Are your electricians licensed and insured?
Absolutely. Every technician we send to your home or business holds a current Tennessee journeyman or master electrician license, carries full liability and workers’ compensation insurance, and follows the latest National Electrical Code (NEC) standards. Copies of credentials and insurance certificates are available upon request for your peace of mind.
How much will my electrical repair cost?
Pricing depends on the complexity of the job, parts required, and labor time. For most common repairs we can give you a ballpark estimate over the phone, and once onsite our technician will perform a thorough assessment and provide a written, flat-rate quote before any work begins. There are no hidden fees, and we offer senior, military, and first-responder discounts.
How quickly can you schedule a non-emergency repair in Speedwell?
For routine repairs, we can usually schedule an appointment within 24–48 hours. During peak seasons, you may need to allow an extra day, but we always try to accommodate urgent situations. You can choose a two-hour arrival window, and we’ll call or text when the technician is en route so you’re not left waiting all day.
What should I do before the electrician arrives?
Please clear easy access to the area needing repair, secure pets, and if safe to do so, turn off the affected breaker. Have a list of all issues you’ve noticed so the technician can address them in one visit. If you’re experiencing a major hazard—such as smoke, burning odors, or visible arcing—shut off power at the main panel if possible and wait outside until help arrives.