Rapid Support
Rapid Support | Heating and Air Conditioning | Sharps Chapel
Need your indoor climate fixed fast in Sharps Chapel? HEP’s rapid response team is on call day and night, racing from our trucks to your thermostat with the parts, expertise, and neighborly attitude that have made us East Tennessee’s comfort champions. From precision tune-ups that keep energy bills low to emergency repairs when the mercury misbehaves, we arrive prepared to restore perfect temperatures—backed by transparent pricing and a workmanship guarantee.
Whether your system is making mysterious noises, blowing lukewarm air, or simply overdue for a seasonal check-up, our certified technicians handle every brand of heating and air conditioning equipment with skill and care. One quick call brings courteous pros who respect your time, protect your home, and finish the job right, so you can get back to enjoying lake life without a second thought about indoor comfort.
FAQs
How quickly can you respond to a heating or AC emergency in Sharps Chapel?
Our rapid-support team is on call 24/7 and can typically arrive anywhere in Sharps Chapel within 60–90 minutes of your call. We stock our service vehicles with common replacement parts to resolve most emergencies in a single visit.
Do you service all brands and models of HVAC equipment?
Yes. Our technicians are factory-trained and certified to diagnose, repair, and maintain all major brands and models of furnaces, heat pumps, central air conditioners, ductless mini-splits, and thermostats. Whether your system is 2 years old or 20, we have the expertise and parts resources to keep it running.
What areas around Sharps Chapel do you cover?
In addition to Sharps Chapel proper, we serve the surrounding Union County communities, including Big Ridge, Hickory Star, Maynardville, and parts of Norris Lake. If you’re unsure whether you’re in our service zone, give us a call—we’re often able to accommodate nearby rural addresses.
Can you provide same-day installation of a new HVAC system?
When a repair isn’t cost-effective, we offer expedited replacement. For most standard split-system HVAC units and heat pumps, we can perform a load calculation, present equipment options, and complete the full installation the same or next business day, subject to equipment availability and permit requirements.
Do you offer maintenance plans, and what do they include?
Yes. Our Comfort Shield Maintenance Plan includes two seasonal tune-ups per year, priority scheduling, no overtime fees, a 15% discount on repairs, and documented inspection reports for warranty compliance. Members also receive complimentary filter replacements and thermostat battery checks.
How are repair or installation costs estimated and billed?
We provide transparent, up-front pricing. After diagnosing the issue, the technician explains all repair options and their costs before work begins. For new installations, you’ll receive a written quote that includes equipment, labor, permits, and any rebates or utility incentives. Payment isn’t due until the work is completed to your satisfaction, and we offer financing plans for larger projects.