Personalized Service
Personalized Service | Generators | Electrical | Sharps Chapel
When storms roll off Norris Lake or a quiet country evening turns unexpectedly dark, Sharps Chapel homeowners count on HEP’s licensed electricians to keep the lights—and life—running. Our team designs, installs, and maintains reliable generators sized precisely for your home, taking care of every detail from load calculations and permitting to fuel-source planning and annual tune-ups. We know the local terrain, the seasonal power-outage patterns, and the urgency of protecting well pumps, HVAC systems, home offices, and medical equipment.
With HEP, you’re never handed off to a call center or left guessing about next steps. You’ll have a single point of contact who schedules around your routine, answers questions in plain language, and shows up with factory-trained expertise on today’s most trusted brands. We test every system under real-world conditions, register warranties on your behalf, and offer 24/7 emergency support so you can enjoy the lake, the mountains, and your peace of mind without worrying about the next flicker of the grid.
FAQs
What types of generators do you service in Sharps Chapel?
Our technicians are trained to service and repair all major residential and light-commercial generator brands used in Sharps Chapel, including Generac, Kohler, Briggs & Stratton, Cummins, and Honda portable units. Whether you own a permanently installed standby generator or a portable model for camping and tailgating on Norris Lake, we have the parts, software, and expertise to keep it running safely and efficiently.
How quickly can you respond to a generator emergency in Sharps Chapel?
Because our shop is located less than 30 minutes from Sharps Chapel, we offer 24/7 emergency dispatch with an average on-site arrival time of 1–2 hours. During major storms, we prioritize customers who rely on medical equipment or have active maintenance agreements with us. Our trucks are stocked with the most common replacement parts so we can complete most repairs in a single visit.
Do you offer preventative maintenance plans for home standby generators?
Yes. Our annual and semi-annual maintenance plans include oil and filter changes, battery load testing, full system diagnostics, firmware updates (if applicable), spark-plug replacement, and a simulated outage run. Customers on a plan receive automatic scheduling reminders, priority emergency service, and a 10 % discount on parts and labor.
Can you help me size and install a new generator for my Sharps Chapel property?
Absolutely. We start with a free on-site load assessment to calculate the wattage required to power your essential circuits—or your entire home or business—during an outage. We then recommend appropriately sized units, handle permitting and TVA utility coordination, pour the concrete pad, install the transfer switch, and complete final electrical inspections. We also register the warranty on your behalf and schedule your first service visit.
Are you licensed and insured to perform electrical generator work in Tennessee?
Yes. We hold a Tennessee Electrical Contractor license (#XXXXXX) and carry $2 million in general liability and workers’ compensation coverage. All generator installations and repairs comply with the latest National Electrical Code (NEC), local Union County ordinances, and manufacturer specifications, ensuring your warranty and homeowners insurance remain valid.
What does a typical generator service visit cost and what is included?
For customers in Sharps Chapel, our standard service visit starts at $169, which covers the trip charge, a full inspection, and up to one hour of labor. Common parts—such as oil filters, spark plugs, and replacement batteries—are additional but quoted upfront. Before any repair, we provide a clear, written estimate and obtain your approval, so there are no surprises on your final invoice.