After-service Maintenance
After-service Maintenance | Generators | Electrical | Sharps Chapel
From surprise summer storms to crisp winter nights, Sharps Chapel residents trust HEP’s after-service maintenance team to keep home power running without a hiccup. Our licensed electricians dive deep into routine check-ups, load testing, and fine-tuning, catching tiny issues before they turn into costly outages. With service vans stocked for most fixes on the first visit, we make sure your standby generators stay quiet, efficient, and ready to roar the instant the lights blink.
We treat every maintenance visit like an insurance policy on your peace of mind—clear communication, transparent pricing, and a friendly wave when the job is done. Whether you’re lakeside or tucked in the hills, schedule a visit today and feel the comfort of uninterrupted power all year long.
FAQs
How often should I schedule generator maintenance in Sharps Chapel?
For most residential and light-commercial generators we recommend two service visits per year—one before peak storm season (late spring) and one before winter. Sharps Chapel’s humid summers and occasional ice storms put added stress on engines and electrical components, so semi-annual inspections help catch wear, fuel deterioration, and battery issues before they lead to failure. Heavy-duty or mission-critical units may require quarterly maintenance as specified by the manufacturer or local code.
What does your after-service maintenance visit include?
A standard visit lasts 60–90 minutes and covers: • Full visual inspection of the housing, wiring, exhaust, and mounting. • Oil and filter change (or sampling) plus coolant level check. • Fuel system check for leaks, algae growth, or stale gasoline. • Battery voltage, electrolyte level, and charger test. • Air filter cleaning/replacement and spark-plug inspection. • Transfer switch exercise and verification of utility sensing. • Firmware updates on digital controllers where applicable. • 15-minute on-load run to record frequency, voltage, and amperage. A written report with photos and recommended corrective actions is emailed to you within 24 hours.
Can you maintain generators from any manufacturer or only specific brands?
Our technicians are factory-trained on the major brands—Generac, Cummins, Kohler, Briggs & Stratton, and CAT—but we stock universal filters, plugs, and diagnostic tools that let us service nearly all makes up to 250 kW. If your unit is under warranty, we follow the OEM’s prescribed procedures so your coverage stays intact. For less common brands we review the service manual beforehand to ensure we bring the right parts to Sharps Chapel and avoid repeat visits.
Why is load-bank testing important, and do you offer it?
Yes. Load-bank testing places an artificial electrical load on the generator, allowing us to verify that the engine, alternator, and cooling system can handle the unit’s rated capacity. Without periodic load tests, lightly-loaded generators can develop wet-stacking (unburned fuel buildup) and carbon deposits that reduce efficiency. We normally perform a one-hour test every 12–24 months, using a portable resistive load bank sized for your generator. You receive a detailed printout of voltage, frequency, kilowatts, and temperature throughout the test.
What should I do if my generator shows a fault code between service visits?
First, record the fault code displayed on the controller and note any unusual sounds or smells. Safely shut the unit down if it hasn’t already done so. Then call our 24/7 support line at 865-XXX-XXXX. Many codes (low coolant, battery charger fault) can be resolved with simple homeowner steps we walk you through by phone. If onsite service is required, we dispatch a technician from our Union County hub—typically reaching Sharps Chapel within 2 hours during business hours and within 4 hours after hours.
Do you offer maintenance plans and what do they cost?
Yes. Our “Essential” plan covers two preventative maintenance visits per year, priority scheduling, and 10% off parts for $349/year for air-cooled units up to 22 kW. The “Prime” plan at $549/year adds an annual load-bank test and remote monitoring subscription. For liquid-cooled or large commercial sets, pricing is customized after a free onsite survey. All plans include unlimited phone support and discounted emergency labor rates when service calls are needed outside scheduled maintenance.