Quality Service
Quality Service | Air Conditioning | Heating and Air Conditioning | Rockwood
When the Tennessee heat turns up in Rockwood, homeowners turn to HEP’s Quality Service Heating and Air Conditioning for fast, friendly relief. Our certified technicians arrive on time, listen to your concerns, and use cutting-edge diagnostic tools to pinpoint issues quickly. From energy-saving installations to meticulous repairs and maintenance, we treat your home like our own—laying down protective floor coverings, explaining every option in plain language, and backing our work with iron-clad guarantees.
Because comfort can’t wait, we keep our trucks fully stocked and our phone lines open 24/7. Whether you need an emergency fix at midnight or a high-efficiency system designed for long-term savings, HEP’s Quality Service delivers the reliable air conditioning Rockwood families deserve. Call today and feel the difference of hometown service done right.
FAQs
What air conditioning services do you offer in Rockwood?
We provide a full range of AC services for Rockwood homeowners and small businesses, including new system installation, emergency repairs, seasonal tune-ups, refrigerant recharging, thermostat upgrades, and indoor air-quality enhancements such as dehumidifiers and air purifiers. Whether you need a quick fix or a complete system replacement, our EPA-certified technicians can handle every aspect of the job.
How quickly can you respond to an AC repair call in Rockwood?
Our Rockwood dispatch center operates 24/7. For urgent cooling issues reported before 5 p.m., we can usually arrive the same day—often within three hours. After-hours and weekend calls are handled by an on-call technician who can be on site within four hours for most neighborhoods. We stock common parts on our service trucks to resolve the majority of problems during the first visit.
How do I know if my air conditioner needs repair or replacement?
Frequent breakdowns, rising energy bills, uneven cooling, excessive noise, and systems older than 12–15 years are common signs it may be time to replace rather than repair. During a free in-home assessment, our comfort specialist will calculate the long-term cost of continued repairs versus installing a new high-efficiency unit, factoring in energy savings, warranty coverage, and available rebates.
Are your technicians licensed, insured, and background-checked?
Yes. All of our HVAC technicians hold Tennessee mechanical contractor licenses, carry full liability and workers’ compensation insurance, and undergo annual background checks and drug screening. We also invest in ongoing factory training so they stay current with the latest air-conditioning technologies and safety protocols.
Do you offer preventative maintenance plans for air conditioners?
Absolutely. Our Comfort Club Plan includes two precision tune-ups per year, priority scheduling, a 15 % discount on repairs, no overtime fees, and detailed inspection reports. Routine maintenance keeps equipment running efficiently, extends system life, maintains manufacturer warranties, and reduces the likelihood of inconvenient breakdowns during Rockwood’s hottest months.
What brands of air conditioners do you install or service?
We are an authorized dealer for Carrier and Trane, but our technicians are trained to service and repair all major brands, including Lennox, Rheem, Goodman, York, American Standard, and Mitsubishi mini-splits. We have direct access to OEM and universal replacement parts to ensure reliable, factory-grade repairs regardless of the system’s make or model.