Plumbing

Plumbing | Rockford

At HEP, our expert plumbing team in Rockford is dedicated to ensuring your home or business flows smoothly throughout every season. With years of local experience and a commitment to quality service, we proudly offer everything from routine maintenance to emergency repairs. Our friendly professionals use top-of-the-line equipment to diagnose and fix issues quickly, so you can rest assured that your plumbing is in the best hands possible.

Driven by a passion for excellence and a deep understanding of Rockford’s unique needs, HEP builds lasting relationships with our customers through transparency, responsiveness, and reliability. Whether you’re dealing with a minor leak or a major plumbing challenge, we’re here to provide efficient, affordable solutions that keep your system running safely and efficiently. Experience the difference of local expertise combined with a customer-first approach at HEP.

Commercial Plumbing

Drain Opening

Emergency Plumbing

Garbage Disposal Repair

Main Line Issues

Pipe Upgrades

Plumbing Fixture Replacements

Tank Water Heater

Tankless Water Heater Install

Toilet Upgrades and Replacements

Water Purification

FAQs

What plumbing services do you offer in Rockford?

We provide a complete range of plumbing services for both residential and commercial properties in Rockford. Our services include leak repairs, pipe installations, drain cleaning, water heater repairs and installations, toilet repairs, and emergency plumbing repairs, among others. We are committed to offering reliable and efficient solutions for all your plumbing needs.

How quickly can you respond to a plumbing emergency in Rockford?

Our team understands that plumbing emergencies can occur at any time. In Rockford, we prioritize fast response times and are available 24/7 for urgent plumbing issues. Depending on your location and the nature of the emergency, we typically aim to have a professional at your doorstep within an hour, ensuring that the problem is addressed before it escalates.

Are your plumbers licensed and insured?

Yes, all of our plumbers in Rockford are fully licensed and insured. We adhere to all local and state regulations to ensure that our services meet the highest standards of quality and safety. Our team is experienced, well-trained, and committed to providing transparent and professional service to our customers.

Do you offer any preventative maintenance services?

Absolutely. We believe in proactive care to prevent major plumbing issues before they develop. Our preventative maintenance services include routine inspections, drain cleaning, and minor repairs that can help avoid expensive future problems. We work with you to create a maintenance schedule that fits your needs, ensuring your plumbing systems run efficiently throughout the year.

How do I schedule a service appointment?

Scheduling a service appointment with us is quick and convenient. You can reach us by phone, use our online booking form available on our website, or visit our Rockford office directly. When you contact us, our customer service team will guide you through the process, help determine the urgency of your situation, and schedule your appointment at a time that works best for you.

What steps do you take to ensure safety and quality workmanship during your plumbing projects?

Safety and quality are at the forefront of all our plumbing projects. In Rockford, our technicians follow strict safety protocols and industry best practices to ensure that every job is performed efficiently and safely. We use high-quality materials and the latest tools, and our work is backed by a satisfaction guarantee. Additionally, our dedication to transparency means that you will always know what to expect during the service process.

What our customers say

Shawn or Sean (not sure of how he spells his name). Was awesome with my need of septic help. He literally got his hands dirty with this call. Went above and beyond his job description for us! Thanks so much!

Notcha B.

Called HEP after 3PM on Friday afternoon after another service provider sent by Choice Home Warranty refused to do any work. Sean with HEP came out to fix our drain clog at 7pm on a Friday night. He was courteous and professional. Not only did he fix our problem quickly he informed us of some potential problems we may have and went over our options. I'm really glad I called HEP and they have technicians like Sean.

Terry M.

Ruben was amazing!! He was prompt, professional and efficient! I am a director of an assisted living and we had a pin hole leak in a pipe. He replaced the pipe and explained everything! He gave the quote before he started the work. We were very informed of the process. Thank you Ruben for your prompt professionalism and helping us make certain our residents have hot water!

Leslee W.

Reuben was super helpful and kind. HEP responded almost immediately once I submitted the online request and had someone here within hours to fix my sink.

Team S.

Ruben was very polite and professional in his demeanor. He determined what was needed and performed the needed work efficiently and effectively. If he is an example of HEP Plumbing, I would not hesitate to use him again. Great job Ruben!

Patrick F.

We called HEP to come fix a water leak and it was fixed the next day. Shaun was the technician and did a great job. Very nice and efficient.

Theresa C.

Really dependable service, especially when you need it done right away... maybe a bit higher priced, but I don't hesitate when I need them on my schedule... I have had 2 different guys do plumbing work from HEP and we really liked them both!

Deborah I.

I had a leak under my kitchen sink. Kyler was my plumber who arrived on time at just a little after 8:00 AM. I really appreciate punctuality on the part of service companies, and HEP was GREAT for that. Unfortunately, the leak "magically" cured itself, but Kyler did research anyway to determine the availability of replacement parts in the event that this leak comes back. (every fitting was dry as a bone this morning, but I have no doubt that the issue will return!) I used the $25 off coupon that I had received with one of the yellow pages books. HEP did not gouge or overcharge for a service call and I really appreciate that!! When the issue returns, I plan to buy a new kitchen faucet and just have HEP come out and install it. It was a pleasure doing business with a company that showed up on time and Kyler was clean cut, professional and very personable. Just a good experience all the way around.

Deb L.

I called at 8:30ish to get plumbing assistance. William (Willy) showed earlier than expected and completed the job in under an hour. Excellent value for the service!

Rachel L.

Marcus was out today, found out that my sump pump was burnt up. He made the whole process very easy and I would highly recommend him and this company. Very good job Marcus and HEP!