Customer Satisfaction
Customer Satisfaction | Roof Replacement | Roofing | Reliance
At HEP, we believe every roof is a key element in safeguarding your home—and we’re dedicated to ensuring the job is done right, every time. With our customer-focused approach, you can count on us for a top-quality roof replacement that not only protects your property but also enhances its curb appeal. Because we’re committed to earning your trust, we prioritize quality materials, expert craftsmanship, and clear communication, guaranteeing a hassle-free experience that puts you first.
Through every step of the process, we take pride in our thorough, reliable work—from the initial inspection and precise measurements to the final cleanup and completion. Each roof replacement is handled with meticulous attention to detail, ensuring that every shingle, panel, and seal is perfectly secured. We’ll wrap up promptly so you can return to enjoying your home and newfound peace of mind, knowing that your roof is built to stand the test of time.
FAQs
How do I know if my roof needs to be replaced?
Signs you may need a new roof include missing or cracked shingles, frequent leaks, visible damage to flashing, curling or buckling shingles, and granule loss in gutters or downspouts. If you see any of these issues, it’s best to schedule an inspection to determine whether repairs or a full replacement is necessary.
How long does it typically take to replace a roof?
Most standard residential roof replacements can be completed in one to three days, depending on factors such as the size and complexity of the roof, the type of materials selected, and possible weather delays. Your roofing contractor will provide a detailed timeline before starting the project.
What roofing materials are available, and which one should I choose?
Common options include asphalt shingles, metal, tile, and wood shake. Choice usually depends on durability, aesthetics, climate suitability, and budget. Asphalt shingles are popular for their affordability and decent lifespan, while metal provides enhanced durability and energy efficiency. Tiles and shakes offer a traditional look but require more maintenance. A roofing professional can guide you in selecting the right material based on your home’s structure and your personal preferences.
Will my daily routine be disrupted during the roof replacement?
Some disruption is normal, especially from noise and movement of workers and material around your property. However, reputable roofing companies work efficiently to minimize inconvenience, keeping pathways clear and securing the work area at the end of each day. You may want to schedule your activities accordingly or temporarily relocate pets if they’re sensitive to noise.
How do I prepare my home and yard for the roof replacement?
Begin by moving vehicles away from the driveway and clearing valuable or fragile belongings from areas below the roof, like attics. Remove patio furniture, potted plants, and other items close to the house to protect them from debris. It’s also wise to trim branches or shrubs near the roof to help roofers move around safely.
What is the warranty on my new roof, and how can I protect it?
Roofing warranties commonly include coverage for materials and workmanship. The duration can vary, so ask your contractor about specifics—some warranties range between 15 and 50 years. To protect your investment, schedule regular inspections and maintenance, keep gutters clean, and address any minor issues like loose shingles or debris buildup promptly. Proper care ensures you’ll get the most out of your warranty.