Dehumidifier Installation

Jonathan Gardner was an excellent tech and explained everything with proof to back up everything he showed us about our failing unit!! Highly recommend this company as he was professional and took his time to walk us through each step he took, he was also very hands on and you could tell he wasn’t just trying to make a sale for the company. We are now going to get a new unit for our home. Will be using HEP from now on!

Thanks hep I had the pleasure of meeting Ronnie the other day he came out and fixed my unit in no time

Jordan and Sebastian did an outstanding job. Very professional and knowledgeable. Great customer service and explained everything they did during the installation.

Josh showed up at the perfect time. He was just awesome; so efficient, friendly, and able to explain things I never would have understood on my own. He was so kind to my family (even the dogs 😊). I have cancer and will be needing a filtration system put in soon. Josh is the only one I'd trust to do the installation. I was extremely satisfied with the work he did and the time he took to show me how it all worked. By the end, he felt like just another family member in our home, lol.

We purchased our home 02/2024. During tour of home we identified issue with 1 of outside unit, submitted offer with request seller have HVAC looked at and identify issues. Was informed no leaks visible running properly yet freon was low & refilled, we believed the seller that there was no further issue and continued with sale. We had no issue with remain of winter or summer heat/cool, yet was shocked at electric bill each month but attributed to house being much larger than prior. Fast forward to 01/2025 and the extreme cold. We had another HVAC company come service unit as home always felt "cold" came to learn there was a wire that was attached in wrong position which made the unit run in A/C mode year round. Once this was fixed it smelt like the house was going to burn down and we finally had heat !!! Forward to 04/2025 we had that company come out and service both our units. We informed of hx of HVAC; completed service on units, learned the upstairs unit functioning normally, but main unit was low on Freon and LEAKING & had indicated of it was low on Freon prior it was leaking than !!! He said it would eventually turn into ice block and need to replace, well low n behold the next day it was an ice block...THIS IS WHERE HEP comes in. We contacted HEP because they installed our last HVAC at our last home as we got best deal from them. Rob came out, he had read the notes of what is going on, as soon as he pulled the panel, up an ice block still. Rob stayed all day working to get us approved, especially when we informed the girl who does the financing we wanted to go through a particular finance company, she did not and submitted to multiple others including a "lease to own" at over $300/mth for ??? Years, NO !!! We don't have that bad of credit, just submit to this company, nope she couldn't do that...Well Rob got on the phone to Marissa; informed her of situation. She contacted the said finance company and within mins yes mins she had us approved for what we needed & apparently plus and with a much more reasonable monthly payment to get a new HVAC unit installed and for the NEXT DAY !!! Yes the next day...Rob had indicated we will be extremely happy with the unit and will save us $$$ starting day 1... Brandon & Tyler came out next day and put in our new unit, both were professional, approachable, friendly and always willing to answer questions. Can't wait for a much more comfortable cooling and heating of our home & save some $$$. Rob is coming back out on Monday to look at our 2nd unit to be sure it is in optimal working condition and advise & provide estimate for it. We are soo thankful and grateful for Rob & getting this done for us !!!

Our upstairs unit flooded and leaked on the ceiling. Our regular company told us we needed a new $10,000 unit there was no fixing the issue. Called HEP for second opinion Lee came out within 30 mins of calling. He told me the issue was a clogged drain blew it out.....and all is well Thank you for your honesty and excellent work. HEP is now my regular company 😀

Patrick was courteous and knowledgeable. He was prompt in diagnosing our AC issue.

Just had Kirk on the hvac side come check out my hvac that needs replaced . He was very professional and very helpful definitely highly recommend great company 👍🏻

Reuben did a Gr8 job explains what they did and what recommendations to improve our systems

Anthony was awesome. He installed my Iwave on my hvac so now my air will be cleaner. Thank you!